Customer Service Administrator

1 month ago


Willenhall, United Kingdom Dawsongroup Full time

Our rapidly expanding vans operation are looking for an enthusiastic Customer Service Administrator to join our team at our Willenhall site.

Key Responsibilities

  • Customer Service Excellence: Focus on providing high-quality customer service, ensuring all customer interactions are handled with care and professionalism.
  • First Point of Contact: Serve as the initial point of contact for our customers, managing inquiries and providing assistance as needed.
  • Communication Management: Draft and send communications via postal mail and emails. Coordinate the repair and servicing of our fleet.
  • General Administration: Perform other administrative tasks as required, contributing to the smooth operation of our business.

Requirements

  • Communication Skills: Confident communicator with an excellent telephone manner.
  • Administrative Skills: Strong administrative skills with attention to detail.
  • PC Literacy: Proficient in using a PC and adaptable to various tasks.
  • Empathy and Understanding: Ability to empathize with customers and understand their needs, especially in challenging situations.
  • Pressure Handling: Ability to work well under pressure and juggle multiple tasks effectively.

Why Join Us?

If you thrive in a dynamic, rewarding environment and enjoy juggling multiple tasks, this is the job for you We offer a vibrant workplace where your contributions are recognised and rewarded.

If this role excites you and you meet the above requirements, we would love to hear from you. 



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