Customer Service Administrator
6 months ago
**_Job Role - Customer Service Administrator (Part Time)_**
**_Salary - £12.27 an hour_**
**_Location - BCA Walsall_**
**_Working Hours - 20 hours per week Monday to Thursday 08:00-13:30 with 30 mins break_**
**_Type of Employment - Permanent _**
**Join the UK’s largest B2B used vehicle service**
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
**Now, this is where you fit in**
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road - the opportunities are endless.
**Main purpose of the role**
To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.
**Your key responsibilities will be**:
- Vehicle production administration, including data entry and document management.
- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
- Provide counter service to customers and visitors.
- Support buyers through the swift resolution of queries and complaints.
- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
- Action requests for information or action from the central Call Centre.
**To be successful, you’ll bring some of the following experience with you**:
- Excellent customer service skills.
- Excellent attention to detail.
- IT skills Salesforce
- Decision making & problem solving
- Influencing & communicating
- Team Player
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained mental health first aiders
And so much more
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
-
Customer Service Administrator
6 months ago
Willenhall South, United Kingdom BCA Full time**_Job Role - Customer Service Administrator_** **_Salary - £27,719 a year (£13.29 an hour)_** **_Location - BCA Walsall_** **_Working Hours - 40 hours per week Monday to Friday 08:00-17:00 (Occassional Saturday working on a rota basis)_** **_Type of Employment - Full Time Permanent _** **Join the UK’s largest B2B used vehicle service** At BCA,...
-
Customer Service Administrator
7 months ago
Willenhall South, United Kingdom BCA Full time**_Job Role - Customer Service Admin (Part Time)_** **_Salary - £12.27 an hour_** **_Location - BCA Walsall_** **_Working Hours - 20 hours per week Monday to Thursday 08:00-13:30 with 30 mins break_** **_Type of Employment - Permanent _** **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just a normal...
-
Customer Service Administrator
7 months ago
Willenhall South, United Kingdom BCA Full time**_Job Role - Aftersales Administrator_** **_Salary - £13.29 an hour (£13,859 a year)_** **_Location - BCA Walsall_** **_Working Hours - 20 hours per week Monday to Thursday 08:00-13:30_** **_Type of Employment - Part Time Permanent _** **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just a normal...
-
Service Administrator
6 months ago
Willenhall, United Kingdom Greenhous Full time**Service Administrator - DAF Willenhall** **Hours**: Monday to Friday 09:00 - 17:00 **Salary**: £22,000 A new opportunity has arisen to join the business as a **Service Administrator **within our Service team at our **DAF Willenhall **site. **What you’ll be doing**: - Answer questions about service outcomes, schedule and book appointments, vehicle...
-
Customer Service Apprenticeship
6 months ago
Willenhall, United Kingdom First 360 Apprentice Full time**Are you seeking an Apprenticeship in Customer Service?** **Do you have an interested in cars or basic car part knowledge?** **Can you easily commute to Wolverhampton, WV13 2ED?** Our client has an exciting Customer Service Apprenticeship opportunity within a busy car parts business. This role would be perfect for someone with an interest in cars and...
-
Accounts Service Administrator
7 months ago
Willenhall, United Kingdom Greenhous Full time**Accounts Service Administrator - Greenhous DAF Willenhall** **Hours**: Monday to Friday, 8.30 am to 5.00 pm, i.e. 40 hours per week. 30 minutes for lunch (unpaid). An excellent opportunity has arisen for an Accounts Service Administrator to work within our busy Accounts Department at Greenhous DAF Wolverhampton. You will strengthen the existing team and...
-
South Shields, South Tyneside, United Kingdom My Learning Skills Full timeBecome a valued member of our team as a Customer Service and Administration Assistant at My Learning Skills! In this role, you will be responsible for managing customer interactions, resolving inquiries, and performing administrative tasks. Your duties will include data input, scanning and filing documents, creating contracts, and providing exceptional...
-
Customer Service Advisor
7 months ago
Willenhall, United Kingdom ASSA ABLOY Full time**Customer Service Advisor** Can you bring your administrative skills to our Customer Service department? Join our team based at Willenhall -UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. **What would you do as our Customer Service Advisor** As our Customer Service Advisor, you will be responsible for...
-
Customer Service Administrator
6 days ago
South Nutfield, West Sussex, United Kingdom Halmer Recruit Full timeRole OverviewThe Customer Service Administrator will be the first point of contact for all incoming queries and will deal with them in a professional manner. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and maintain confidentiality when necessary.The role involves acting as the...
-
Administrator
7 months ago
Willenhall, United Kingdom Pertemps Network Group Full time**Job Description**: This is a temporary role and will become permanent for the right person Brief: Position Overview: As an Administrator, you will play a crucial role in supporting the daily operations of the company. This position involves handling various administrative tasks, ensuring efficient document management, and providing excellent customer...
-
Administrator / Customer Service Membership
6 months ago
South West London, United Kingdom AWD Recruitment Limited Full timeAdministrator / Customer Service Membership Administration Assistant with excellent communication, administrative and customer relation skills is required for a well-established and prestigious private members club based in South West London. FULL TRAINING WILL BE PROVIDED Although you will receive full training you must have excellent administrative,...
-
Sales Administrator
6 months ago
Willenhall, United Kingdom Masstemps Full timeJob Summary: We are seeking a Sales Administrator to join our team. The Sales Administrator will provide administrative support to the sales department and assist in ensuring smooth operations. This is a vital role in maintaining effective communication and coordination between the sales team, customers, and other departments within the...
-
Customer Service Administrative Assistant
4 days ago
South Cerney, Gloucestershire, United Kingdom Infinigate UK & Ireland Full timeJob DescriptionInfinigate UK & Ireland is seeking a Customer Service Administrative Assistant to join our team. This is an excellent opportunity for a motivated individual to develop their skills and contribute to the success of our organization. As a key member of our service delivery team, you will play a crucial role in ensuring the smooth operation of...
-
Branch Administrator
6 months ago
Willenhall, United Kingdom Connells Group Full timeAt **Paul Dubberley**, part of the Connells Group, we're looking for a highly motivated **Branch Administrator (Part Time Flexible) **to support our fantastic team in branch in **Willenhall**. As our **Branch Administrator **you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing...
-
Customer Service Administrator
4 weeks ago
South Nutfield, Surrey, United Kingdom Halmer Recruit Full timeCustomer Service Administrator Our client We have recently partnered with an extremely fast growing business who have expanded significantly due to excellent service levels and increased client demands. They pride themselves by always going the extra mile to support their customers by understanding specific challenges and how their services can provide...
-
Customer Service Administrator
4 weeks ago
South Nutfield, Surrey, United Kingdom CV-Library Full timeCustomer Service Administrator Our client We have recently partnered with an extremely fast growing business who have expanded significantly due to excellent service levels and increased client demands. They pride themselves by always going the extra mile to support their customers by understanding specific challenges and how their services can provide...
-
Temporary Customer Service Administrator
4 weeks ago
South West, United Kingdom Adecco Full timeCustomer Service Administrator Advisor - Temporary Role Working Hours: Full Time, 40 hours per week, Monday to Friday between 08.30 - 17.00 Contract Type: Temporary - 4 weeks Key Responsibilities: Handling administrative tasks including new quotations, booking new jobs, resolving queries, and providing updates. Outbound customer calls Review and validate...
-
Customer Service Liaison
3 weeks ago
Willenhall, Walsall, United Kingdom DX Delivery Full timeDeliver Exceptional Customer ServiceWe are seeking an experienced Customer Service Advisor to join our team at DX Delivery, a leading independent parcel, mail and logistics services company.Key Responsibilities:Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.Action all...
-
Customer Service Representative
1 week ago
Willenhall, United Kingdom Randstad Full timeCustomer Service Representative - Tata Steel, Wednesfield Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team?We have a 12-month fixed-term role available with Tata Steel in Wednesfield.This position offers a competitive starting salary of £23,000, with the potential for higher pay based on...
-
Customer Service Representative
1 week ago
Willenhall, United Kingdom Randstad Full timeCustomer Service Representative - Tata Steel, Wednesfield Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team?We have a 12-month fixed-term role available with Tata Steel in Wednesfield.This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience.Role:...