Customer Service Liaison

1 week ago


Willenhall, Walsall, United Kingdom DX Delivery Full time
Deliver Exceptional Customer Service

We are seeking an experienced Customer Service Advisor to join our team at DX Delivery, a leading independent parcel, mail and logistics services company.

Key Responsibilities:

  • Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
  • Action all customer queries in line with the required processes and service level agreements.
  • Work as part of a team to ensure great customer service delivery – every time.
  • Engage proactively with service centres to ensure customer requirements are received and actioned.
  • Recognise and deal with queries, requests and problems in line with our customer account requirements.

About the Role:

This is a fantastic opportunity to work alongside our operational and account management teams, positively influencing our customers' needs and resolving any potential issues. Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time.

What You'll Get:

  • A competitive salary of £25,000 - £30,000 per annum, based on experience.
  • Company Funded Health Cash Plan.
  • Holidays: 20 days increasing with length of service + bank holidays.
  • Long Service Recognition scheme.
  • Company Pension Scheme.
  • Lifetime Assurance.
  • Employee Assistance programme including 24/7 Virtual GP.
  • DX Discounts Portal.
  • Excellent opportunities for career progression and more.

About Us:

DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.



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