Customer Service Administrator

6 months ago


Willenhall South, United Kingdom BCA Full time

**_Job Role - Aftersales Administrator_**

**_Salary - £13.29 an hour (£13,859 a year)_**

**_Location - BCA Walsall_**

**_Working Hours - 20 hours per week Monday to Thursday 08:00-13:30_**

**_Type of Employment - Part Time Permanent _**

**Join the UK’s largest B2B used vehicle service**

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

**Now, this is where you fit in**

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road - the opportunities are endless.

**Main purpose of the role**

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

**Your key responsibilities will be**:

- Vehicle production administration, including data entry and document management.
- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
- Provide counter service to customers and visitors.
- Support buyers through the swift resolution of queries and complaints.
- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
- Action requests for information or action from the central Call Centre.

**To be successful, you’ll bring some of the following experience with you**:

- Excellent customer service skills.
- Excellent attention to detail.
- IT skills Salesforce
- Decision making & problem solving
- Influencing & communicating
- Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained mental health first aiders

And so much more

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.



  • Willenhall South, United Kingdom BCA Full time

    **_Job Role - Customer Service Administrator_** **_Salary - £27,719 a year (£13.29 an hour)_** **_Location - BCA Walsall_** **_Working Hours - 40 hours per week Monday to Friday 08:00-17:00 (Occassional Saturday working on a rota basis)_** **_Type of Employment - Full Time Permanent _** **Join the UK’s largest B2B used vehicle service** At BCA,...


  • Willenhall South, United Kingdom BCA Full time

    **_Job Role - Customer Service Administrator (Part Time)_** **_Salary - £12.27 an hour_** **_Location - BCA Walsall_** **_Working Hours - 20 hours per week Monday to Thursday 08:00-13:30 with 30 mins break_** **_Type of Employment - Permanent _** **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just a...


  • Willenhall South, United Kingdom BCA Full time

    **_Job Role - Customer Service Admin (Part Time)_** **_Salary - £12.27 an hour_** **_Location - BCA Walsall_** **_Working Hours - 20 hours per week Monday to Thursday 08:00-13:30 with 30 mins break_** **_Type of Employment - Permanent _** **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just a normal...

  • Service Administrator

    5 months ago


    Willenhall, United Kingdom Greenhous Full time

    **Service Administrator - DAF Willenhall** **Hours**: Monday to Friday 09:00 - 17:00 **Salary**: £22,000 A new opportunity has arisen to join the business as a **Service Administrator **within our Service team at our **DAF Willenhall **site. **What you’ll be doing**: - Answer questions about service outcomes, schedule and book appointments, vehicle...


  • Willenhall, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Customer Service?** **Do you have an interested in cars or basic car part knowledge?** **Can you easily commute to Wolverhampton, WV13 2ED?** Our client has an exciting Customer Service Apprenticeship opportunity within a busy car parts business. This role would be perfect for someone with an interest in cars and...


  • Willenhall, United Kingdom Greenhous Full time

    **Accounts Service Administrator - Greenhous DAF Willenhall** **Hours**: Monday to Friday, 8.30 am to 5.00 pm, i.e. 40 hours per week. 30 minutes for lunch (unpaid). An excellent opportunity has arisen for an Accounts Service Administrator to work within our busy Accounts Department at Greenhous DAF Wolverhampton. You will strengthen the existing team and...


  • South Norfolk, Norfolk, United Kingdom Service Service Full time

    Job Title: Administrative Support SpecialistAbout the Role:We are seeking an experienced Administrative Support Specialist to join our team at Service Service. As an Administrative Support Specialist, you will provide administrative support to our Advisers and clients, ensuring the highest level of service is delivered.Key Responsibilities:* Provide...


  • South Norfolk, Norfolk, United Kingdom Service Service Full time

    Are you looking for a new role in the Financial Services sector, would you like to join a well-established Financial Planning firm who have an excellent working environment where you are well looked after and valued, well look no further… My client based on the outskirts of Norwich, who has been trading since 2010 are looking for an experienced...


  • Willenhall, United Kingdom ASSA ABLOY Full time

    **Customer Service Advisor** Can you bring your administrative skills to our Customer Service department? Join our team based at Willenhall -UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. **What would you do as our Customer Service Advisor** As our Customer Service Advisor, you will be responsible for...

  • Administrator

    5 months ago


    Willenhall, United Kingdom Pertemps Network Group Full time

    **Job Description**: This is a temporary role and will become permanent for the right person Brief: Position Overview: As an Administrator, you will play a crucial role in supporting the daily operations of the company. This position involves handling various administrative tasks, ensuring efficient document management, and providing excellent customer...

  • Sales Administrator

    5 months ago


    Willenhall, United Kingdom Masstemps Full time

    Job Summary: We are seeking a Sales Administrator to join our team. The Sales Administrator will provide administrative support to the sales department and assist in ensuring smooth operations. This is a vital role in maintaining effective communication and coordination between the sales team, customers, and other departments within the...


  • South West London, United Kingdom AWD Recruitment Limited Full time

    Administrator / Customer Service Membership Administration Assistant with excellent communication, administrative and customer relation skills is required for a well-established and prestigious private members club based in South West London. FULL TRAINING WILL BE PROVIDED Although you will receive full training you must have excellent administrative,...


  • South Stainley, North Yorkshire, United Kingdom Castle Employment Full time

    We are seeking a skilled Customer Service and Administration Specialist to support the commercial team at Castle Employment. This part-time role involves managing customer orders, tracking deliveries, and maintaining accurate electronic records using company systems.Key Responsibilities:Efficiently manage customer orders, taking responsibility for key...

  • Branch Administrator

    5 months ago


    Willenhall, United Kingdom Connells Group Full time

    At **Paul Dubberley**, part of the Connells Group, we're looking for a highly motivated **Branch Administrator (Part Time Flexible) **to support our fantastic team in branch in **Willenhall**. As our **Branch Administrator **you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing...


  • South Norfolk, Norfolk, United Kingdom Service Service Full time

    Are you looking for a new role in the Financial Services sector, would you like to join a well-established Financial Planning firm who have an excellent working environment where you are well looked after and valued, well look no further… My client based on the outskirts of Norwich, who has been trading since 2010 are looking for an experienced...


  • Willenhall, Walsall, United Kingdom DX Group Full time

    Contract Administrator Opportunity at DXWe are seeking a skilled Contract Administrator to join our team at DX. As a key member of our operations team, you will be responsible for ensuring the smooth administration of our contracts.About the Role:Ensure accurate and up-to-date records of contracts and related systems.Provide exceptional customer service and...


  • Willenhall, United Kingdom CV-Library Full time

    LETTINGS ADMINISTRATOR WILLENHALL BASIC SALARY NEGOTIABLE Our client is a well-established highly rated strong independent sales and letting agents They are currently looking for an experienced Lettings Administrator and/or Property Manager to add to their very busy lettings team based at their Willenhall branch As a successful Lettings Administrator you...


  • South Shields, United Kingdom CV-Library Full time

    Recruitrite are looking for someone who can manage relationships with our customers and facilitate a highly effective customer journey from the point of order to the shipping of goods, working with the Production Controller, Buyers and Stores Team whilst achieving all KPI's and identifying any areas for improvement across the facility. Main duties and...


  • Willenhall, United Kingdom Carcart LTD Full time

    Carcart are an independent used car retailer looking to become an online dealership. Established in 2017 we have been a very successful start up company taking our stock holding from 50 to 300+ vehicles in a very small amount of time. At Carcart, we believe that it is our people who we owe or thanks to for helping our business achieve such success. It is...


  • Willenhall, Walsall, United Kingdom Career Studio Full time

    Job Title: Lettings AdministratorWe are seeking an experienced Lettings Administrator to join our team at Career Studio. As a key member of our lettings team, you will be responsible for managing a portfolio of properties throughout the Midlands area.Key Responsibilities:* Processing ingoing inventories for a range of properties* Liaising with tenants,...