Administrator / Customer Service Membership

7 months ago


South West London, United Kingdom AWD Recruitment Limited Full time

Administrator / Customer Service Membership Administration Assistant with excellent communication, administrative and customer relation skills is required for a well-established and prestigious private members club based in South West London.

FULL TRAINING WILL BE PROVIDED

Although you will receive full training you must have excellent administrative, multi-tasking and excellent customer relation skills. You will also need excellent communication skills in both verbal and written English.

**SALARY**: £28,000 per annum FTE (Actual Salary £16,800 per annum based on 24 Hours per Week) + Excellent Benefits (see below)

**LOCATION**: South West London

**JOB TYPE**: Part-Time, Permanent

**WORKING HOURS**: 24 Hours per Week, On site, flexible hours, at least one Saturday to be worked each month

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Service Membership Administration Assistant with excellent communication, administrative and customer relation skills.

Working as the Administrator / Customer Service Membership Administration Assistant you will be responsible for assisting the Membership Team in the efficient running of the Membership Department.

As the Administrator / Customer Service Membership Administration Assistant you will handle all aspects of the club’s memberships from prospective members through to long standing members and assuring the department is kept efficient and up to date at all times.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Administrator / Customer Service Membership Administration Assistant will include:
Organise and carry out Club Tours for potential Members

Compile enquiry packs to hand to potential Members

Manage lists of Prospective Members for Prospective Member Meetings and help organise monthly

Invite Prospective Members to Prospective Members’ Meetings

Carry out online Google and insolvency checks and add Prospective Members to the Waiting List / membership database

Contact Prospective Members to advise that they are now on the Waiting List

Assist in preparing New Member paperwork

Set up new membership records on membership database

Undertake one Saturday per month in the office to provide membership cover and Club Tours

Add / renew Nanny / Guardian Passes to the membership database and liaise with the Member

Manage the Guest Visit process and liaise with Security and Reception Teams

Calling new Members to check they’re settled in

CANDIDATE REQUIREMENTS

Ability to demonstrate excellent communication skills in both verbal and written English

Experience of performing a variety of administrative duties to a high standard

Ability to multi task and prioritise a varied workload

Good telephone manner

Exceptional customer relation skills with the ability to deal with people of all levels and ages both internally and externally

Computer literate with sound IT skills in Microsoft Excel, Word and Outlook and databases

Numerate, with excellent attention to detail and accuracy in data inputting

Confident, discreet and friendly individual

Must be able to work on own initiative

**BENEFITS**:
Meal while on duty

2 Life Leave days per annum - in addition to annual leave

Staff Referral scheme

Generous company pension matching up to 15% after a qualifying period

Staff Fund of £550 paid twice yearly after qualifying period

Lieu time for additional hours worked over contractual hours

Use of Club’s sports facilities on working day following qualifying period

Parking on site

Death in Service of 4 x salary

Ongoing training and development

Career pathway

HOW TO APPLY

**JOB REF**: AWDO-P11806

Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in South West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.



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