Administrator / Customer Service Membership
7 months ago
Administrator / Customer Service Membership Administration Assistant with excellent communication, administrative and customer relation skills is required for a well-established and prestigious private members club based in South West London.
FULL TRAINING WILL BE PROVIDED
Although you will receive full training you must have excellent administrative, multi-tasking and excellent customer relation skills. You will also need excellent communication skills in both verbal and written English.
**SALARY**: £28,000 per annum FTE (Actual Salary £16,800 per annum based on 24 Hours per Week) + Excellent Benefits (see below)
**LOCATION**: South West London
**JOB TYPE**: Part-Time, Permanent
**WORKING HOURS**: 24 Hours per Week, On site, flexible hours, at least one Saturday to be worked each month
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Customer Service Membership Administration Assistant with excellent communication, administrative and customer relation skills.
Working as the Administrator / Customer Service Membership Administration Assistant you will be responsible for assisting the Membership Team in the efficient running of the Membership Department.
As the Administrator / Customer Service Membership Administration Assistant you will handle all aspects of the club’s memberships from prospective members through to long standing members and assuring the department is kept efficient and up to date at all times.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as the Administrator / Customer Service Membership Administration Assistant will include:
Organise and carry out Club Tours for potential Members
Compile enquiry packs to hand to potential Members
Manage lists of Prospective Members for Prospective Member Meetings and help organise monthly
Invite Prospective Members to Prospective Members’ Meetings
Carry out online Google and insolvency checks and add Prospective Members to the Waiting List / membership database
Contact Prospective Members to advise that they are now on the Waiting List
Assist in preparing New Member paperwork
Set up new membership records on membership database
Undertake one Saturday per month in the office to provide membership cover and Club Tours
Add / renew Nanny / Guardian Passes to the membership database and liaise with the Member
Manage the Guest Visit process and liaise with Security and Reception Teams
Calling new Members to check they’re settled in
CANDIDATE REQUIREMENTS
Ability to demonstrate excellent communication skills in both verbal and written English
Experience of performing a variety of administrative duties to a high standard
Ability to multi task and prioritise a varied workload
Good telephone manner
Exceptional customer relation skills with the ability to deal with people of all levels and ages both internally and externally
Computer literate with sound IT skills in Microsoft Excel, Word and Outlook and databases
Numerate, with excellent attention to detail and accuracy in data inputting
Confident, discreet and friendly individual
Must be able to work on own initiative
**BENEFITS**:
Meal while on duty
2 Life Leave days per annum - in addition to annual leave
Staff Referral scheme
Generous company pension matching up to 15% after a qualifying period
Staff Fund of £550 paid twice yearly after qualifying period
Lieu time for additional hours worked over contractual hours
Use of Club’s sports facilities on working day following qualifying period
Parking on site
Death in Service of 4 x salary
Ongoing training and development
Career pathway
HOW TO APPLY
**JOB REF**: AWDO-P11806
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