Customer Representative
1 month ago
Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our Leicester office.
Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in lieu.
Our opening hours: Monday to Friday 08:00 - 19:00 and 09:00 to 17:00 at the weekends.
Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.
Training: Training will start in our Leicester office on 28 October 2024 and last for 7 weeks. We will be unable to accommodate any candidates that have holiday during this training period. Once you have completed your training and only when we feel you can work independently you will move to hybrid working.
A chance to work in a hybrid way: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.
Your role:
As a member of our non-voice Customer Service team, you'll be handling inbound chats from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question, need to update their details or support purchasing one of our products, you'll use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time. You'll also deal with any complaints in a professional and empathetic manner and escalate them if needed. You'll be expected to meet standards for quality, efficiency, and satisfaction, while providing policies that deliver the best value for both our customers and our business.
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Service team and you'll play a key role in that service, helping customers to make changes to their policies, dealing with complaints and making sure they have the right cover.
What we offer:
Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Benefits you'll receive:
- Up to 5% annual discretionary Bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open plan modern office
- We promote a relaxed, friendly & diverse working environment
- 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Pension match up to 10% of your salary
- Life insurance (4 x base salary)
- Discounted Hasting Direct products
- Discounts & cashback with well-known retailers
- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
- Refer a friend scheme - earn £500 for every friend you refer
- We will provide you will all the tech that you need Including a brand-new Microsoft Surface laptop
If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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