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Team & SSNAP administrator

2 months ago

Sherborne, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

Job summary

Come and join our Dorset Stroke and Neuro Service serving the West and North of Dorset. We have recently been awarded significant investment in Dorset to develop Stroke and Neuro Services across Dorset to meet the National Stroke Service model published by NHS England last year (particularly with regards to Integrated Community Stroke Services- ICSS). This is a really exciting time as we significantly expand our existing services and embed innovative ways of working to improve clinical outcomes for patients following stroke or neurological illness or injury. Importantly this once in a generation investment increases our team threefold and significantly extends the time patients can access the service moving to a needs led, rather than time limited service. Our integrated community stroke and neuro team is AHP lead and will provide various pathways of care including supported self management, advice and signposting, intensive rehabilitation (ESD), complex management and reviews.

Do you embrace change? Do you want to be part of building something exciting? Do you thrive on new knowledge, evidence based practice and research? Come and join us.

Main duties of the job

This role is for a team & SSNAP data administrator - full time.

To support the Administration functions of the integrated community stroke and neuro service ensuring that the administrative needs of the services are achieved to the required standards.

To drive the delivery of efficient and accurate processing in the management of the patient journey from triage, treatment, onward referral, typing of reports/letters to discharge.

To establish and maintain communication with key stakeholders for the services - Primary Care referrers, clinicians, secondary care and independent providers.

To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.

Ensure patient pathways meet the Triage target and 24/72 hour Referral to Treatment target (RTT).

To provide administrative support to the senior managerial and clinical leads of the service.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Dorset HealthCare is in partnership with The Princes Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact to access the support.

Our team expansion includes nursing, social work, neuropsychology and voluntary sector roles, as well as apprentices, rotations across the acute and community pathway and opportunities for advanced practice. Over coming years we aim to further bring together a range of specialists working across the fields of stroke and neurology in Dorset, meaning our integrated team will have access to a wide range of specialists with many years of experience, many of whom work within a national capacity within their field to increase opportunities for learning and development of skills as well as opportunities for involvement in research. We have a programme initiated within Dorset developing communities of practice regarding psychological care and motor relearning, which postholders can join.

Person Specification

Knowledge, Skills and Training

Essential

NVQ level 3 or equivalent in office procedures RSA level 3 or equivalent Recent experience of working in a comparable role.

Knowledge, Skills and Training

Essential

Recent experience of working in a customer-focused role Good communication skills, both written and verbal. IT skills - Microsoft office functions and Clinical patient record systems

Personal Qualities/Attributes

Essential

Team working. Able to perform under pressure. Attention to detail

Additional Requirements

Essential

Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.