Customer Service Coordinator

1 month ago


Southall UK, West London, United Kingdom Kenna Recruitment Ltd Full time

Kenna Recruitment has a brand new exciting opportunity for a Customer Care Coordinator to join one of the UK's Tier 1 Developers, you will be 50/50 based between 2 of their largest projects in West and North London. This is an entry level position and we are looking for someone who is confident, outgoing with excellent organisational skills.


Overview:

  • To provide a courteous, efficient, and professional liaison between purchasers, their agents, contractors, and all departments and representatives
  • To provide overall administrative support to the Customer Service Department.
  • To be the first point of contact for Customers relating to telephone enquiries to the department.


Key Responsibilities:

  • To raise Site instructions, Minor Works Orders and process invoices ensuring records are kept updated and relevant documentation is included such as Risk Assessments and insurance.
  • To log, update, and close defects on C360 Updating customers during the course of defects being closed, and updating them once they are closed issuing relevant close-out photos/videos.
  • To effectively record keep to ensure successful contra charging of costs to contractors
  • Log all calls coming into the office onto C360 and pass them on to the relevant recipient.
  • To action urgent calls and to use discretion where action is required on other less serious issues.
  • Initiative to diagnose and resolve the issue over the phone with the customer.
  • Ensure adherence to administrative procedures as set out in TQM10.
  • To update MyHomePlus with relevant documentation and assist all teams to improve their weekly progress figures via regular reporting and data analysis.
  • To ensure all utilities/handover readings/council tax documents are processed via C360 to the relevant companies
  • To offer assistance to department personnel and become an integral team member.
  • Contribute with ideas for weekly/monthly update videos that are sent out to customers and partake in videos for customer benefit.
  • Diary management for managers/site managers & other contractors
  • Liaise with the onsite Concierge team when it comes to new critical tenants/customers & create an independent internal report of critical


Experience/Knowledge:

  • Proficient in excel, word, PowerPoint and database / CRM management
  • Excellent organisational and data analysis skills
  • Outstanding Customer Service skills
  • Self-driven, strong-willed and results-oriented with a positive outlook
  • Flexible and adaptable
  • Reliable, tolerant, and determined
  • Well-presented and professional
  • Comfortable with customer-facing work
  • Impeccable attention to detail
  • Demonstrating impeccable Health and Safety Standards and leading by example


What can we offer you:

  • Salary up to £35,000
  • Pension scheme (5%)
  • Travel allowance
  • £8400 bonus (KPIs)
  • Private healthcare
  • 25 days annual leave plus bank holidays



  • Wetherby, UK, West Yorkshire, United Kingdom Extension Recruitment Ltd Full time

    Are you ready to take your career to the next level? Our client, a highly reputable manufacturer renowned for delivering innovative point of sale marketing solutions to prestigious global brands, is seeking a Customer Service Coordinator to join their esteemed Project Management team based in Wetherby.As a key player in this role, you’ll be at the...


  • Southall, Greater London, United Kingdom Sheridan Ward Recruitment Services Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Sheridan Ward Recruitment Services. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.Key Responsibilities:Make outbound calls to customers to resolve queries...


  • Southall, Greater London, United Kingdom S4 Personnel Ltd Full time

    Job Title: Customer Service ExecutiveJob Summary:We are seeking a highly skilled and experienced Customer Service Executive to join our team at S4 Personnel Ltd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Main Responsibilities:Client...


  • Southall, Greater London, United Kingdom Sheridan Ward Recruitment Services Full time

    About Sheridan Ward Recruitment ServicesWe are a dynamic and fast-paced recruitment agency dedicated to providing exceptional customer service and support to our clients and candidates.Job SummaryWe are seeking a highly motivated and experienced Customer Engagement Representative to join our team in Southall. As a key member of our team, you will be...


  • Southall, Greater London, United Kingdom AJM COURIER SERVICES LTD Full time

    Job SummaryWe are seeking a skilled professional to oversee the warehouse operations of AJM Courier Services Ltd. The ideal candidate will be responsible for managing inventory, coordinating shipments, and ensuring efficient storage processes.Key ResponsibilitiesSupervise and lead a team of warehouse staff to ensure seamless day-to-day operationsManage...


  • Crawley, UK, West Sussex, United Kingdom Consult Full time

    We're seeking a dynamic & dedicated Customer Service Assistant to join our clients' industry-leading team in Crawley.About the Client:Our client is a global leader in dental implants, restorative materials and CADCAM prosthetics and for over 60 years, they have been at the forefront of ground-breaking advancements in dentistry. Their dedication to...


  • Leeds, UK, West Yorkshire, United Kingdom Downing Full time

    Customer Service Administrator LeedsFull-Time PermanentDowning are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 13 operational student accommodation schemes in 9 major cities, with additional...


  • Southall, Greater London, United Kingdom S4 Personnel Ltd Full time

    Reference: 3783 Position: Customer Service Supervisor Location: Southall Compensation: £28,500 - £30,500 plus commission Primary Responsibilities: Our reputable client in Southall is currently in search of a Customer Service Supervisor to guide a team of service representatives. This role involves collaborating with a diverse range of clients and ensuring...


  • Southall, Greater London, United Kingdom S4 Personnel Ltd Full time

    Reference: 3783 Position: Customer Service Supervisor Location: Southall Compensation: £28,500 - £30,500 plus commission Core Responsibilities: Our reputable client in Southall is actively looking for a Customer Service Supervisor to manage a team of representatives. This role involves collaborating with a diverse range of clients and ensuring that the...


  • Southall, Greater London, United Kingdom Pear Recruitment Full time £30,000 - £35,000

    Position Overview Pear Recruitment is seeking a skilled Property Management Coordinator to join our dynamic team. This role is essential in supporting the operations of a distinguished Estate Agency. About Us With a rich history in property sales, rentals, and management, our agency has established a strong presence in the local market. We pride ourselves on...


  • Leeds, UK, West Yorkshire, United Kingdom Woodlands Home & Garden Group Full time

    As a key member of the middle management team at Tiger, you will be responsible for managing the performance and development of our Tiger sales & customer service channels, ensuring that phone sales, customer service levels, and KPIs are consistently met and exceeded. You will oversee key service, sales and systems to deliver the highest levels of customer...

  • Facilities Coordinator

    2 months ago


    Horsham, UK, West Sussex, United Kingdom Devonshire Full time

    Facilities CoordinatorDevonshire Horsham, England, United Kingdom (On-site)SaveApplyAs Workplace Coordinator you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high performing workplace. You will be responsible for ensuring seamless access to a range of services such as Records Management and...


  • Southall, Greater London, United Kingdom Timeline Television Full time

    Position: Human Resources Coordinator Location: Ealing, London Compensation: Competitive Employment Type: 12-month fixed term contract (Maternity Cover)OverviewTimeline Television is in search of a dedicated Human Resources Coordinator to oversee the complete employee life cycle, deliver effective support to staff and management across multiple sites, and...


  • Southall, UK, West London, United Kingdom Lagrove Insurance Brokers Ltd Full time

    Company DescriptionLagrove Insurance Brokers Ltd is a small, friendly insurance broker with an established clientele and with a highly regarded reputation for excellent service and attention to detail. We are an office based team, located in Southall, England with a client base across the UK. Established in 1956, we pride ourselves in providing the highest...


  • Southall, UK, West London, United Kingdom Lagrove Insurance Brokers Ltd Full time

    Company DescriptionLagrove Insurance Brokers Ltd is a small, friendly insurance broker with an established clientele and with a highly regarded reputation for excellent service and attention to detail. We are an office based team, located in Southall, England with a client base across the UK. Established in 1956, we pride ourselves in providing the highest...


  • Brixton, UK, South West London, United Kingdom Playful Promises Full time

    Playful Promises is an award winning lingerie brand, looking for a Customer Services Manager to join our team.The idea candidate will be friendly and ideally have some experience of lingerie or womenswear clothing in a customer service role.Tasks:Managing customer service emails on a daily basis for e-comm and our digital concessions Dealing with stock...


  • Southall, Greater London, United Kingdom S4 Personnel Full time

    Position OverviewReference Number: 3866Role: HR Operations CoordinatorLocation: SouthallCompensation: £25,000 - £27,500Core Responsibilities:Our reputable client based in Southall is in search of an HR Operations Coordinator to assist the Human Resources department. The ideal candidate will possess robust administrative capabilities or prior experience in...


  • Birmingham, UK, West Midlands, United Kingdom PYVITAL Full time

    Job Title: Customer Service ManagerLocation: Birmingham (On-Site)Salary: £50,000 Per AnnumContract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the seamless...


  • Birmingham, UK, West Midlands, United Kingdom WeComm Full time

    MUST BE FROM A JEWELRY/LUXURY ACCESSORIES BACKGROUND!Can be someone already in a similar position OR 'Store Manager' looking to get into the back end (head office) of Customer Service...WE are partnered with an insane luxury jewelry retailer that is known and appreciated for their sophisticated pieces. They are looking for a Customer Service Manager...


  • Leeds, UK, West Yorkshire, United Kingdom Finning International Full time

    Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service deliveryFinning is the largest Caterpillar dealership...