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Customer Service Coordinator
1 month ago
Kenna Recruitment has a brand new exciting opportunity for a Customer Care Coordinator to join one of the UK's Tier 1 Developers, you will be 50/50 based between 2 of their largest projects in West and North London. This is an entry level position and we are looking for someone who is confident, outgoing with excellent organisational skills.
Overview:
- To provide a courteous, efficient, and professional liaison between purchasers, their agents, contractors, and all departments and representatives
- To provide overall administrative support to the Customer Service Department.
- To be the first point of contact for Customers relating to telephone enquiries to the department.
Key Responsibilities:
- To raise Site instructions, Minor Works Orders and process invoices ensuring records are kept updated and relevant documentation is included such as Risk Assessments and insurance.
- To log, update, and close defects on C360 Updating customers during the course of defects being closed, and updating them once they are closed issuing relevant close-out photos/videos.
- To effectively record keep to ensure successful contra charging of costs to contractors
- Log all calls coming into the office onto C360 and pass them on to the relevant recipient.
- To action urgent calls and to use discretion where action is required on other less serious issues.
- Initiative to diagnose and resolve the issue over the phone with the customer.
- Ensure adherence to administrative procedures as set out in TQM10.
- To update MyHomePlus with relevant documentation and assist all teams to improve their weekly progress figures via regular reporting and data analysis.
- To ensure all utilities/handover readings/council tax documents are processed via C360 to the relevant companies
- To offer assistance to department personnel and become an integral team member.
- Contribute with ideas for weekly/monthly update videos that are sent out to customers and partake in videos for customer benefit.
- Diary management for managers/site managers & other contractors
- Liaise with the onsite Concierge team when it comes to new critical tenants/customers & create an independent internal report of critical
Experience/Knowledge:
- Proficient in excel, word, PowerPoint and database / CRM management
- Excellent organisational and data analysis skills
- Outstanding Customer Service skills
- Self-driven, strong-willed and results-oriented with a positive outlook
- Flexible and adaptable
- Reliable, tolerant, and determined
- Well-presented and professional
- Comfortable with customer-facing work
- Impeccable attention to detail
- Demonstrating impeccable Health and Safety Standards and leading by example
What can we offer you:
- Salary up to £35,000
- Pension scheme (5%)
- Travel allowance
- £8400 bonus (KPIs)
- Private healthcare
- 25 days annual leave plus bank holidays
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