Customer Service Administrator

4 weeks ago


Leeds UK, West Yorkshire, United Kingdom Downing Full time

Customer Service Administrator

Leeds

Full-Time

Permanent


Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 13 operational student accommodation schemes in 9 major cities, with additional impressive projects currently under construction.


We are looking for an enthusiastic, self-motivated Customer Service Administrator to join our front of house team. You will be responsible for the management of our luxury 474-bed CitySide student accommodation site based in the university district of Leeds.


This is a perfect opportunity for an out-going, talented individual to get stuck in, ensuring our tenants receive exceptional service.


The Customer Service Administrator is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload.


Key Responsibilities:


  • Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
  • Updating the company in-house booking and customer relationship management system.
  • Supporting customer show rounds to ensure maximum occupancy of the residence.
  • Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
  • Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
  • Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
  • Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
  • Engaged with the students to capture feedback and insight to improve services to their needs.
  • To create monthly fun and diverse events for students to participate in and support the coordination of any open days
  • To maintain the sites review scores across all platforms above 4 star
  • Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
  • Comply with Health and Safety requirements.
  • Manage the incoming post and deliveries and ensure it is distributed efficiently.


Key Requirements:


  • Previous experience within a highly customer focused role.
  • Experience within accommodation, hotels/hospitality or retail would be preferred.
  • Outstanding customer service skills with strong verbal and written communication.
  • The ability to think on your feet.
  • A confident, polite and professional persona.
  • Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
  • Smartly presented.


Hours of Work:


  • Monday to Friday 8am- 5pm or 9am - 6pm on a rota’d shift basis
  • We require you to work 1 in 4 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week.
  • During our summer turnaround period, we may require additional support to cover additional hours.


Benefits:


  • Competitive salary
  • 25 days holiday, plus bank holidays
  • Paid overtime
  • Pension scheme
  • Life Assurance cover
  • Employee Assistance Scheme



  • Leeds, UK, West Yorkshire, United Kingdom Pertemps Network Group Full time

    Client Support Administrator – LeedsSalary: £23,500 per annumWorking Hours: Monday to Friday, 8.30am-5pmAre you ready to elevate your career in a dynamic and supportive environment? This role offers the perfect blend of professional growth and personal satisfaction. As a Client Support Administrator, you will be an essential member of the Client Support...


  • Barnsley, UK, South Yorkshire, United Kingdom Elevation Recruitment Group Full time

    Customer Service Administrator, Permanent Role: Customer Service Admin Location: BarnsleySalary: £23,300Hours: 8.30am - 5.30pm (Monday - Thursday) & 8:30 - 4:30 (Friday)Elevation Recruitment Group’s Business Support division are excited to be recruiting the role of Customer Service Administrator, for a manufacturing company in Sheffield.The role of...


  • Leeds, UK, West Yorkshire, United Kingdom Woodlands Home & Garden Group Full time

    As a key member of the middle management team at Tiger, you will be responsible for managing the performance and development of our Tiger sales & customer service channels, ensuring that phone sales, customer service levels, and KPIs are consistently met and exceeded. You will oversee key service, sales and systems to deliver the highest levels of customer...

  • Systems Administrator

    3 weeks ago


    Leeds, UK, West Yorkshire, United Kingdom Fruition IT Full time

    Job Title: Systems Administrator - Oracle/iTrentSalary: £30k - £35kPermanent: 37 Hours - 8:30pm - 5pmLocation: UK Fully RemoteFruition IT are recruiting for an Oracle Fusion or iTrent experienced Systems Administrator to join a reputable MSP who work with a portfolio of 800 clients across the UK. This role will see you join an expert team of 12 remote UK...


  • Leeds, UK, West Yorkshire, United Kingdom 2plan wealth management Ltd Full time

    Job Title: Business Assessor/File Checker About the Role:We are seeking a skilled Business Assessor to join our team at 2plan Limited. In this role, you will be responsible for assessing the suitability of financial advice provided by our advisers across multiple product lines, including Investments, Pensions, Protection, Mortgages, and General Insurance....


  • Birmingham, UK, West Midlands, United Kingdom Margetts Fund Management Ltd Full time

    The RoleYou will act as a Customer Service Administrator as part of a team of 7.Duties will include (but not exhaustive):§ Responding to queries via email, post and telephone.§ Completing Anti-Money laundering checks as part of all customer due diligence, internal and external fraud controls.§ Reception Duties, including welcoming guests, accepting...


  • Wetherby, UK, West Yorkshire, United Kingdom Extension Recruitment Ltd Full time

    Are you ready to take your career to the next level? Our client, a highly reputable manufacturer renowned for delivering innovative point of sale marketing solutions to prestigious global brands, is seeking a Customer Service Coordinator to join their esteemed Project Management team based in Wetherby.As a key player in this role, you’ll be at the...


  • Leeds, UK, West Yorkshire, United Kingdom 2plan wealth management Ltd Full time

    We are seeking an experienced Head of Partner Services to lead and manage our operational functions. This role requires an individual who can deliver exceptional service standards, drive continuous improvement, and manage a broad range of functions including Financial Promotions, Vetting, Agency Admin, Payment Services, and Facilities.Key...

  • Administrator

    2 weeks ago


    Dewsbury, UK, West Yorkshire, United Kingdom E3 Recruitment Full time

    We are seeking an Administrator to join an international market leading manufacturing business close to the Ravensthorpe area or Dewsbury. The position offers on the job training.What's in it for you as an Administrator:Hourly pay rate - £12 per hourHours of work - Monday to Thursday 8:30am - 5pm, Friday 4pm finishThe position is initially offered upon...


  • Leeds, UK, West Yorkshire, United Kingdom Fruition IT Full time

    Customer Support ManagerLeeds - Hybrid Up to £35,000 Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software platform.Alongside...

  • Service Manager

    1 month ago


    Leeds, UK, West Yorkshire, United Kingdom Finning International Full time

    Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As Service Manager you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service deliveryJob Description:Finning is the world's largest...

  • Service Engineer

    1 month ago


    Leeds, UK, West Yorkshire, United Kingdom Johnson Controls International Full time

    What can Johnson Controls do for you?We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees...

  • Finance Administrator

    3 months ago


    Leeds, UK, West Yorkshire, United Kingdom The Ardonagh Group Full time

    This is a hybrid role once training is complete with 2, maybe 3 days per week in the office in Leeds.Purpose of the Role This exciting opportunity has arisen to join a growing Client Money Team within our Broker Network business, part of the wider Ardonagh Group. You will be responsible for the accurate reconciliation of our Members’ Insurer accounts to...


  • Coventry, UK, West Midlands, United Kingdom Hays Full time

    Your new roleYou will be responsible for providing excellent customer service, order taking, checking stock availability, processing orders, scheduling customer orders, liaising with transportation, dealing with customer queries and general administrative duties. The hours for the position are 07:00 to 15:45 or 08:15 to 17:00. It does involve working 1...

  • Service Designer

    4 weeks ago


    Leeds, UK, West Yorkshire, United Kingdom Equal Experts Full time

    Equal Experts is an innovative consultancy specialising in the delivery of custom software solutions for blue-chip enterprise and public sector clients across a range of industry sectors. We work on important projects for our clients, deliver market-leading propositions across the digital, online and mobile channels, and are recognised for our leadership in...

  • Document Controller

    2 months ago


    Leeds, UK, West Yorkshire, United Kingdom Design Careers Associates Limited Full time

    Full time Document Controller / AdministratorWe are recruiting for a full time Office Administrator to work 37 hours a week. You will be part of our small team at our office in Leeds.We require an experienced and enthusiastic individual to deliver a pro-active and efficient administration service supporting our design team and our customers within the...


  • Leeds, UK, West Yorkshire, United Kingdom Get Recruited Full time

    OPERATIONS / OFFICE MANAGER HOLBECK - LEEDS UP TO £40,000 THE COMPANY: We're partnering with a well-established, highly reputable and growing business who have an exciting opportunity for an experienced Office Manager to support the smooth running of the office, operations and accounts. Our client is a business that values their workforce, supports...


  • Leeds, UK, West Yorkshire, United Kingdom Enable Therapy Services Ltd Part time

    Case Manager AssistantSalary: £23k per annum + BenefitsLeeds, LS15Full time (37.5) Monday to Friday 9am- 5pm/Part Time hours considered (min 22.5h hours)Deadline for Applications: 20th September 2024BenefitsCompetitive salaryAnnual well-being day and VoucherAccess to Mindful EmployerProgressive pay structureFlexible workingFree Parking and refreshments at...

  • Office Administrator

    3 weeks ago


    Castleford, UK, West Yorkshire, United Kingdom D7 Recruitment Full time

    We are currently recruiting for an Office Administrator a fantastic client based in Castleford. If you’re looking to join a dynamic and forward-thinking team that truly makes a difference, this could be your next step:Office Administrator - £24,000What You Bring:We're seeking individuals with strong administration skills and a keen eye for detail....


  • Leeds, UK, West Yorkshire, United Kingdom Glasdon UK Limited Full time

    Post:Area Sales RepresentativeLocation:West YorkshireDivision:Environmental Products (External)Reference:EP03Territory: West Yorkshire, North Yorkshire, South Yorkshire, Hull & East Yorkshire, Nottinghamshire, Lincolnshire, Cleveland, Durham, Northumberland, Tyne & WearSummaryAre you looking for an exciting, challenging and rewarding long-term career and...