Sales & Customer Service Manager

3 months ago

Leeds UK, West Yorkshire, United Kingdom Woodlands Home & Garden Group Full time

As a key member of the middle management team at Tiger, you will be responsible for managing the performance and development of our Tiger sales & customer service channels, ensuring that phone sales, customer service levels, and KPIs are consistently met and exceeded. You will oversee key service, sales and systems to deliver the highest levels of customer support.


Collaborating closely with all internal teams, you will help foster a positive, customer-centric, and collaborative culture within the group. Your role will be pivotal in improving operating efficiencies, driving sales activity and maximising commercial opportunities to support the company’s growth aspirations over the next 5 years.


This is an opportunity to drive change, take a leading role and contribute to the successful growth of our Tiger brand and yourself professionally. The role is hands on, and the early developments of the role will be identifying skills and technology gaps to then develop the team for managing business growth.


Key Responsibilities


Sales and Marketing

· Develop and implement a comprehensive strategy for the Tiger Sales & Customer Service channel ,focusing on sales initiatives, service level processes, HR management, and scalable growth.

· Drive sales activity to maximise commercial opportunities and contribute to profitability.

· Manage and grow new and existing customer activity through telephone, mobile, email, webchat, and reporting channels.

· Ensure prompt and professional responses to all sales leads, quotes, abandoned baskets, and inbound to maximise sales and service performance.

· Implement, develop and manage relevant operational KPIs for the department.

· Collaborate with the Marketing department on marketing initiatives, ensuring alignment with the

overall marketing plan and budget.

· Develop and maintain a comprehensive customer database, supported by activity reports and analysis.

· Participate in and assist with organising trade shows, exhibitions, and training events as needed.

· Work with internal teams on the delivery of new product development (ENPD) plans based on customer insights and feedback


Processes and Systems

· Engage with key stakeholders to develop and implement process improvements.

· Collaborate with IT and other departments to enhance internal systems for better data processing, ordering, sales analysis, reporting, and customer service levels.

· Coordinate technical support provision for products and services to ensure exceptional customer service.

· Handle complaints and work with other departments for escalations and resolutions

· Identify and implement ways to improve efficiency and customer service using technology & systems.


Team Development

· Oversee the recruitment, training, and development of personnel across all sales and customer service teams, considering the seasonality trends of the business model.

· Ensure comprehensive induction, training, and personal development plans for all departmental staff.

· Monitor and manage personnel performance, HR processes, and overall wellbeing.

· Develop a winning contact centre team, that is prepared for surges during peak trading times

· Implement means of handling volume, with strategies implemented for additional cover and future weekend support to customers Culture and Communication

· Serve as a role model for a quality-first culture, with your team and wider departments

· Work with the wider team to establish a positive, customer-centric, and collaborative culture across the group.

· Contribute to the company’s goals and objectives, aiming to improve market share via Tiger brand visibility, customer satisfaction, and productivity.

· Maintain clear and effective communication with all relevant internal departments.

· Lead by example


KPI’s

· Sales (vs Targets)

· Refunds (vs Targets)

· Service Levels (vs Targets) Examples; Time in queue/abandonment, Calls/ Emails presented, Average handle time, First response time etc

· Customer Feedback, Ratings and Lifetime value (social media/ Trustpilot/ Feefo)

· Team Retention & Development


Skills and Experience

· Proven experience in managing sales and customer service teams, preferably a contact centre

environment within retail or home improvement sectors.

· Strong strategic planning an execution skill

· Excellent communication and interpersonal skills

· Ability to drive sales and maximise commercial opportunities

· Proficiency in managing and developing internal systems and processes

· Strong leadership and people management ability

· Growth mindset, can do attitude and willingness to deliver results to improve customer experiences and long term business performance


FULL JOB DESCRIPTION AVAILABLE UPON REQUEST.


WHAT CAN WE OFFER?

· 28 days holiday (inclusive of bank holidays) and length of service increase

· Holiday purchase scheme (up to 5 extra holiday days per year)

· Generous staff discount on DIY store products and garden buildings

· Internal reward & recognition scheme

· Employee Ownership Trust - Annual Tax Efficient Bonus

· KPI incentives

· Personal learning, development & progression opportunities

· Free parking

· On-site canteen and facilities with free hot drinks available


Please apply with an up to date CV and contact details. Successful candidates will be required to provide evidence of their right to Work in the UK and references on request

  • Sales Development Representative

    2 days ago

    Leeds, UK, West Yorkshire, United Kingdom Absolute Sales & Marketing Recruitment Ltd., Full time

    Sales Development Representative – IT ServicesLocation: LeedsSalary: £25,000 Base, £34,500 OTE + Excellent BenefitsAre you a recent graduate or a professional with 6-12 months of sales experience looking to fast-track your career in a rapidly growing IT services company? Our client, a leader in data protection and cyber security solutions, is looking for...

  • Sales Manager Hydraulics

    1 month ago

    Leeds, UK, West Yorkshire, United Kingdom JBS Global Resourcing Full time

    About Us: We are industry leaders in providing high-quality hydraulic systems and solutions. With a strong commitment to innovation, customer satisfaction, and excellence, we are looking for a dynamic and driven Sales Manager to join our growing team.Job Description: We are seeking a motivated and experienced Sales Manager with expertise in hydraulics to...

  • Customer Service Controller

    3 months ago

    Leeds, UK, West Yorkshire, United Kingdom Finning International Full time

    Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service deliveryFinning is the largest Caterpillar dealership...

  • Territory Sales Manager

    1 month ago

    Leeds, UK, West Yorkshire, United Kingdom PROJECTUS Full time

    TERRITORY SALES MANAGER-HOSPITAL CRITICAL CARE (CAPITAL) MEDICAL PRODUCTSNorthern EnglandPermanent OpportunityCompetitive salary + OTEOVERVIEW: Are you a sales professional who is looking for more than the quick win?Do you enjoy customer satisfaction and have a passion for customer aftercare services?Are you seeking a move into a company who prides...

  • Area Sales Manager

    2 days ago

    Leeds, UK, West Yorkshire, United Kingdom Schneider Electric Full time

    Area Sales Manager - Yorkshire Mission:The role of the Area Sales Manager is to own the Customer base within the region, build strong working relationship with existing and new clients, and to leverage the full width of Schneider Electric's offers and services. You will be responsible for achieving all targets set relating to orders, sales,...

  • Sales Account Manager

    2 months ago

    Leeds, UK, West Yorkshire, United Kingdom Elevation Recruitment Group Full time

    Sales Account ManagerLeeds £26,000 + Commission (£36,000 OTE) Working Hours - 1pm - 9pm Elevation Recruitment Group are pleased to be working with a leading IT service provider headquartered in Leeds, specialising in providing innovative technology solutions to businesses across the world. They’re currently seeking a talented Sales Executive working in...

  • Technical Sales Manager

    3 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom Anstar Ltd Full time

    Salary: £55-75k+, Bonus tied to P&L performanceLocation: Leeds or London (Hybrid, min 1/2 days in office), Travel across UK & EU requiredJob Title: Technical Sales ManagerLaunched in 2018, Anstar is a rapidly expanding start-up in the speciality chemical distribution space. We have quickly gained prominence in the UV-curable raw materials market, including...

  • Technical Sales Manager

    1 month ago

    Leeds, UK, West Yorkshire, United Kingdom Anstar Ltd Full time

    Salary: £55-70k+ (negotiable on experience); competitive bonus tied to P&L performance; other perks such as dental & health insurance, pension contributions etc. includedHours: Monday – Friday (09:00-17:00)Location: Flexible (min. 1 day in-person per week, Leeds/London). Travel across UK and Europe requiredJob Title: Technical Sales ManagerLaunched in...

  • Territory Sales Manager

    3 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom BMS Performance Full time

    The perfect sales role for a technically minded materials handling professionalA great role for a natural relationship builder Global organisation, history spanning 80 yearsAutonomous role, no micromanagement, plenty to be getting on withSmall, yet collaborative, team environment across the UKIncredible range of fork lift attachments and solutions Territory...

  • Territory Sales Manager

    3 months ago

    Leeds, UK, West Yorkshire, United Kingdom Mackinnon Bruce International Full time

    Description:Mackinnon Bruce International are partnered with a global Pre Clinical - Contract Research Organisation to hire a Territory Sales Manager to cover the North of the UK.Who we areWe are a dynamic recruitment agency that has evolved since our first establishment in 2012. We work with several high-profile clients globally to help them source and...

  • Retail Sales Assistant

    1 month ago

    Leeds, UK, West Yorkshire, United Kingdom Cambridge Satchel Part time

    Company DescriptionCambridge Satchel celebrates brilliant British craftsmanship and fantastically interesting leathergoods. Inspired by styles from the past and made perfect for today, we are a brand that values tradition and innovation in equal measure.Role DescriptionThis is a 22 hour, part-time, role for a Sales Assistant at Cambridge Satchel for the...

  • Technical Sales Engineer

    4 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom PT Engineering & Manufacturing Full time

    A leading manufacturer and supplier of electrical power distribution equipment is seeking a driven Specification Engineer to join their dynamic Sales Team. The company is a pioneer in low-loss amorphous transformer technology, offering innovative solutions to reduce energy wastage globally. Their flagship product is recognized for saving money, energy, and...

  • Customer Service Advisor

    4 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom Aibo Recruitment Ltd Full time

    Job Title:Customer Service Advisor - Fixed Term Contract - September 2025Purpose of the jobs: To provide assistance and support to Employersusing my client's pension arrangementsAreas of Responsibility:1. To develop and take ownership of My client's vision, Business Plan and values, and to be totally committed to these.2. To provide customer delight...

  • Regional Sales Executive

    1 month ago

    Leeds, UK, West Yorkshire, United Kingdom MacGregor Black Full time

    On-Trade Regional Sales ExecutiveAre you commercially driven with a passion for sales in the hospitality industry?Do you excel at building strong relationships and driving profitable growth?Are you ready to lead business development in the on-trade sector?MacGregor Black is currently partnering with a expanding Premium Beverage Wholesaler in search of an...

  • Field Sales Representative

    2 days ago

    Leeds, UK, West Yorkshire, United Kingdom Get Recruited Full time

    FIELD SALES REPRESENTATIVENORTHERN TERRITORYUPTO £50,000 + COMPANY CAR + COMMISSION + GREAT BENEFITS THE OPPORTUNITY:Get Recruited are recruiting on behalf of a well established international manufacturing business. Due to their continued growth, they have an exciting opportunity for an Field Sales Representative to join their team and look after the...

  • Export Sales Manager

    2 months ago

    Leeds, UK, West Yorkshire, United Kingdom R24 Recruitment Full time

    Export Sales Manager – (Chemicals & Building Materials)Hybrid – Yorkshire & EuropeSalary: > £65,000, an excellent uncapped commission structure, a yearly bonus, 25 days holiday + Bank holidays, life insurance, expenses, Frequent travel, progression & growth opportunities in the divisionThe position of the Export Sales Manager will be 90% new business...

  • Customer Experience Advisor

    3 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom Sweet Squared Full time

    Location: Office based LS14 1FBHours: 37.5 per week Monday – Friday (hours between 8am - 7pm)This is a rare and exciting opportunity to join one of the most celebrated and successful names in the professional hair and beauty. Since 2006, Sweet Squared has been in an enviable leadership position through distributing exclusive, premium, and best-in-class...

  • Sales and Customer Service Assistant

    2 weeks ago

    Birmingham, UK, West Midlands, United Kingdom SLS Recruitment Ltd Full time

    Sales and Customer Service Assistants (No experience Required) - Immediate starts available Looking for a role that will support you and develop your skills within customer facing environments?Fed up and want to start earning and gaining valuable experience?Looking for a new career? Based in the centre of Birmingham, our clients well established company is...

  • Sales Assistant

    2 days ago

    Leeds, UK, West Yorkshire, United Kingdom Max Mara Fashion Group Full time

    ABOUT MAX MARA FASHION GROUPMax Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion...

  • Entry Level Sales Assistant

    4 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom A-List Full time

    IMMEDIATE STARTS AVAILABLE - ENTRY LEVEL SALES ASSISTANTAre you passionate about sales and delivering exceptional customer service? As an entry-level Sales Assistant at A-List, you'll be at the heart of our sales initiatives, driving revenue growth and fostering strong relationships with our valued clients and customers.If you thrive in a fast-paced,...