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Customer Care Operations Manager
2 months ago
Reference: 3783
Position: Customer Service Supervisor
Location: Southall
Compensation: £28,500 - £30,500 plus commission
Primary Responsibilities:
Our reputable client in Southall is currently in search of a Customer Service Supervisor to guide a team of service representatives. This role involves collaborating with a diverse range of clients and ensuring that the team consistently meets client expectations.
Essential Skills:
- Oversee a team of customer service representatives, managing daily activities and ensuring exceptional customer satisfaction.
- Design and execute training initiatives that enhance team performance and service excellence.
- Conduct performance reviews and appraisals.
- Address issues related to attendance and punctuality.
- Monitor and manage Key Performance Indicators (KPIs).
- Engage in call monitoring for quality assurance.
- Coordinate daily courtesy call backs to customers as per a structured call plan.
- Administer customer accounts effectively.
- Introduce new processes and systems to improve operations.
- Facilitate product knowledge training sessions.
- Handle customer complaints and inquiries efficiently.
- Participate in the recruitment process.
- Manage daily order placements.
- Address Human Resources inquiries.
Required Experience:
- Prior experience in a supervisory role.
- Highly organized with strong communication abilities.
- Results-driven and focused on achieving targets.
- Proactive approach with a strong commitment to excellence.
Note: Please apply only if you meet all the specified criteria.
