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Senior Operations Manager

1 month ago

Southall, Greater London, United Kingdom Leisure People Recruitment Full time

Job Title: Senior Operations Manager

Job Summary:

We are seeking a highly dynamic and empowering leader to oversee all aspects of service and operational excellence in one of the busiest and most diverse sports, fitness, and leisure clubs in Northolt, West London.

Key Responsibilities:

  • Lead, coach, develop, and inspire the Duty Management, cleaning, maintenance, and lifeguard teams to deliver exceptional customer experiences.
  • Take responsibility for health and safety, maintenance, cleaning, and day-to-day operations to ensure the highest standards are always maintained.
  • Deal with customer queries and provide exceptional customer service.
  • Collaborate with all departments to instil a culture of service and operational excellence.
  • Deputise for the General Manager in their absence.

Requirements:

  • Highly dynamic, empowering leader with an obsession for high standards and service.
  • Comprehensive experience in health and safety and multi-faceted venue operations.
  • Experience in managing multiple departments and large teams.
  • Fitness, sports, or leisure management industry experience as a Club Manager, Centre Manager, or Deputy General Manager looking to join and progress with a bigger organisation or an exceptional Operations Manager or Head of department ready for the next step.
  • Ideally experience in swimming pool operations although training can be provided.
  • Live within an easy commute of Northolt West London for a variety of shifts.