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Spa Host

2 months ago

City of London London, Central London, United Kingdom artotel Hoxton Full time

Spa Host artotel Hoxton

We have an amazing opportunity for a passionate Spa Host to join our Opening Team here at art'otel Hoxton

Who we are:We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. You'll be part of our newest artotel to hit the scene, with 26-floors, 357 rooms, a dazzling skyline, ample gallery space, events spaces, an auditorium, lounge, top floor gym and two destination restaurants as well as a brand-new Spa opening

Closest station:Old Street or Liverpool Street

As our Spa Host, youll get

  • Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
  • Two free meals per day
  • Recommend a friend scheme up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Benefit Hub Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

As a master of your craft, you will

  • Greet all our guests warmly when they arrive, giving them a friendly, professional welcome.
  • Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
  • Confidently give guests tours of the spa facilities and explain the services and treatments available.
  • Answer our phones and respond to emails and online enquiries quickly and courteously.
  • Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy well cared for.
  • Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.

What we're looking for

  • Flexibility, for you to be available where needed which can include weekends
  • Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
  • Ready to pitch in and help with preparing treatment rooms, making sure theyre clean, well-presented and ready for appointments.
  • Knowledgeable about everything we do, so youre ready to promote and upsell spa services and products to enhance each guests experience.
  • Up to date and following all spa policies and procedures, including those related to health and safety
  • A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.

If you share passion for art, culture, and hospitality, artotel is where peoples talents will feel at home.

be bold. be creative. be original.


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