Spa Host

2 weeks ago

London, Greater London, United Kingdom artotel Full time

About the Role

We are seeking a passionate and creative Spa Host to join our team at art'otel Hoxton. As a Spa Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities

  • Provide exceptional customer service, ensuring that every guest feels valued and cared for.
  • Manage guest check-in and check-out processes efficiently, handling bookings, payments, and cancellations with a smile.
  • Offer guided tours of the spa facilities, highlighting our services and treatments.
  • Respond to phone calls, emails, and online enquiries in a timely and courteous manner.
  • Schedule appointments and manage the spa booking system to ensure seamless scheduling and guest satisfaction.
  • Address and resolve guest concerns or issues promptly, escalating to management when necessary.

What We're Looking For

  • A flexible and organized individual who can work well under pressure.
  • A team player who is happy to collaborate with spa therapists and other team members to deliver exceptional service.
  • A knowledgeable and enthusiastic individual who can promote and upsell spa services and products to enhance the guest experience.
  • A tidy and organized person who can maintain a clean and welcoming reception area.
  • A creative and innovative thinker who can suggest new ideas to improve our services and processes.

About Us

At art'otel Hoxton, we are passionate about inspiring our guests to be creative and discover the arts. We offer a unique and enriching experience that combines art, culture, and hospitality. If you share our passion for art and culture, and are looking for a challenging and rewarding role, we would love to hear from you.

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