Spa Host

5 days ago

London, Greater London, United Kingdom artotel Full time

Spa Host Opportunity at art'otel Hoxton

We are seeking a passionate and skilled Spa Host to join our team at art'otel Hoxton, a vibrant and creative hotel that inspires guests to explore their artistic side.

About the Role

  • Provide exceptional guest service, ensuring a warm and welcoming experience for all visitors.
  • Manage guest check-in and check-out processes efficiently, handling bookings, payments, and cancellations with precision.
  • Offer expert tours of the spa facilities, explaining services and treatments available to enhance each guest's experience.
  • Respond to phone calls, emails, and online enquiries in a timely and courteous manner.
  • Schedule appointments and manage the spa booking system to ensure efficient scheduling and guest satisfaction.
  • Address and resolve guest concerns or issues promptly, escalating to management when necessary.

Requirements

  • Flexibility to work a variety of shifts, including weekends.
  • Tidy and organized, maintaining a clean and well-presented reception area.
  • Knowledgeable about spa services and products, able to promote and upsell to enhance guest experiences.
  • Up-to-date with spa policies and procedures, including health and safety protocols.
  • A team player, collaborating with spa therapists and other team members to deliver exceptional service.

About art'otel Hoxton

art'otel Hoxton is a vibrant and creative hotel that inspires guests to explore their artistic side. We offer a unique blend of art, culture, and hospitality, making us the perfect place for those who share our passion for creativity and self-expression.

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