Spa Host
5 days ago
Spa Host Opportunity at art'otel Hoxton
We are seeking a passionate and skilled Spa Host to join our team at art'otel Hoxton, a vibrant and creative hotel that inspires guests to explore their artistic side.
About the Role
- Provide exceptional guest service, ensuring a warm and welcoming experience for all visitors.
- Manage guest check-in and check-out processes efficiently, handling bookings, payments, and cancellations with precision.
- Offer expert tours of the spa facilities, explaining services and treatments available to enhance each guest's experience.
- Respond to phone calls, emails, and online enquiries in a timely and courteous manner.
- Schedule appointments and manage the spa booking system to ensure efficient scheduling and guest satisfaction.
- Address and resolve guest concerns or issues promptly, escalating to management when necessary.
Requirements
- Flexibility to work a variety of shifts, including weekends.
- Tidy and organized, maintaining a clean and well-presented reception area.
- Knowledgeable about spa services and products, able to promote and upsell to enhance guest experiences.
- Up-to-date with spa policies and procedures, including health and safety protocols.
- A team player, collaborating with spa therapists and other team members to deliver exceptional service.
About art'otel Hoxton
art'otel Hoxton is a vibrant and creative hotel that inspires guests to explore their artistic side. We offer a unique blend of art, culture, and hospitality, making us the perfect place for those who share our passion for creativity and self-expression.
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