Spa Receptionist

4 weeks ago

London, Greater London, United Kingdom The Londoner Full time
Spa Receptionist Job Description

**Overview:**

We are seeking a highly skilled Spa Receptionist to join our team at The Londoner. As a Spa Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve completing pre-treatment administration, ensuring guests have everything they need, and promoting our services to maximize sales potential.

**Responsibilities:**

- Welcome guests warmly and complete pre-treatment administration
- Ensure guests have everything they need to enjoy their spa experience
- Promote and sell spa services to maximize sales potential
- Check stock levels frequently and report low stock levels to the Spa Manager
- Answer guest questions about treatments and services available in the spa

**Requirements:**

- Previous spa or health club experience is required or an interest in developing a career in this field
- Excellent communication skills and a warm and polite telephone manner
- Understanding of the value of teamwork and ability to collaborate well with other departments

**Company Benefits:**

- Competitive salary
- 28 days holiday per annum including bank holidays increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages provided daily
- Recommend a friend scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family, and their friends
- Access to a discount platform for all popular stores and outlets
- Auto-enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development

**Eligibility:**

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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