Spa Receptionist

1 week ago


London, Greater London, United Kingdom Hyatt Corporation Full time

About the Spa Receptionist Role

The Spa Receptionist is a key member of our team, responsible for providing exceptional guest service and ensuring a smooth and efficient registration process for spa guests. This role requires strong organizational and multitasking skills, as well as a warm and friendly demeanor.

Key Responsibilities:

  • Greet and welcome guests as they arrive at the spa
  • Coordinate and manage spa appointments, ensuring accurate scheduling and therapist availability
  • Keep the reception area clean, organized, and well-stocked
  • Provide exceptional customer service, addressing guest inquiries and offering information about spa services and facilities
  • Assist with taking orders and serving food & beverages to guests in the Spa
  • Perform various administrative tasks, such as processing payments and maintaining client records

Requirements:

  • Proven background in spa or hospitality services
  • Strong organizational and multitasking skills
  • Excellent communication and customer service skills

Benefits:

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt for you and your family and friends
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

About Hyatt:

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide everything we do. Join our team and be part of a global community that is passionate about diversity, equity, and inclusion.


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