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Spa Host

2 months ago

London, Greater London, United Kingdom artotel Full time
Spa Host Opportunity at art'otel Hoxton

We are seeking a passionate and welcoming Spa Host to join our team at art'otel Hoxton. As a Spa Host, you will be the first point of contact for our guests, providing a warm and professional welcome to our spa facilities.

Key Responsibilities:
  • Provide exceptional customer service to our guests, ensuring their needs are met and exceeded.
  • Manage guest check-in and check-out processes efficiently, handling bookings, payments, and cancellations.
  • Offer tours of the spa facilities and explain the services and treatments available.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Schedule appointments and manage the spa booking system to ensure efficient scheduling and guest satisfaction.
Requirements:
  • Flexibility to work a variety of shifts, including weekends.
  • Tidy and organized, with a focus on maintaining a clean and welcoming reception area.
  • Knowledgeable about spa services and products, with the ability to promote and upsell to enhance the guest experience.
  • Up-to-date with spa policies and procedures, including health and safety protocols.
  • A team player, willing to collaborate with spa therapists and other team members to deliver exceptional service.

If you are passionate about art, culture, and hospitality, and are looking for a challenging and rewarding role, we encourage you to apply.