Collections Specialist

3 days ago


Maidenhead, Windsor & Maidenhead, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Purpose

*** IMMEDIATE START REQUIRED ***

Initial 4 month FTC (possible extension)

Hybrid: Ideally commutable distance to our Maidenhead office although flexible with location

The Collections (Specialist FTC/Contract) will be responsible for completing collections activities and maintaining accurate records for the company. This will include collection of outstanding payments and managing disputes in line with established policies. You will have a significant role in implementing and enforcing collections process and treatment strategies within the team.

An essential part of this role is ensuring the collections documentation prepared for reporting meet accounting best practice and regulatory requirements. You will report to the Global O2C Delivery Lead, work with and provide guidance and support to the Collections Analysts.

About Group Finance

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.

â¯

It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support.

Job Overview

Key Responsibilities

  • Perform collections activities
    • Analyse customer account balances and flag overdue invoices/outstanding payments
    • Monitor collections process to ensure timely and accurate collections in line with the agreed timeline
    • Correspond and negotiate with customers on issues and disputes related to collections
    • Investigate, resolve, or escalate customer issues and disputes as appropriate
    • Write-off uncollectible balances in line with collections policies and treatment strategies
    • Perform root cause analysis for disputed collections
    • Support with queries from regulatory authorities and external auditors
    • Work with and support the team in day-to-day activities including issues requiring judgement and expertise
    • Support overall team goals and objectives
  • Support continuous improvement of the collections process in the Shared Services Centre (SSC)
    • Work with the Global O2C Lead to execute O2C process strategy
    • Spot errors and suggest ways to improve efficiency of systems and processes
    • Ensure performance targets are met and raise issues if targets are not achieved
    • Demonstrate and champion process expertise supporting O2C Global Process Owners (GPO) initiatives
  • Ensure collections compliance
    • Perform prescribed collections activities within defined collections policies and treatment strategies and ensure all collections are processed in accordance
    • Ensure collections activities prior to and during period end close are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted
    • Ensure all O2C controls are adhered to and documented appropriately
    • Inform colleagues and stakeholders about procedural and regulatory requirements
    • Support the implementation of risk management process and associated controls in line with company policies
    • Respond to requests from regulatory authorities and auditors

  • Collaborate with customers, third parties and other teams
    • Establish relationships and credibility within the team as well as other cross-functional teams
    • Collaborate with customers on collections-related queries and issues and ensure collections, negotiations and investigations are handled appropriately
    • Collaborate with Master Data team for required data points, best practices and standards and data issues
    • Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist
    • Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from third-party collections and dunning agents/agencies are actioned by the team in a timely and accurate manner
    • Collaborate effectively with external auditors

Skills & Experience

    • 3 years experience in O2C collections operations
    • Strong English language skills
    • Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
    • Strong knowledge of finance business processes, collections policies, treatment strategies, and statutory accounting principles to ensure compliant SSC operations
    • Working knowledge of core finance and specifically collections systems, ERP and related specialty functional systems, frameworks, and functionality
    • Applied experience in escalation, claims and dispute management
    • Experience performing collections tasks/procedures at a moderately difficult to considerably difficult level
    • Examines issues and makes informed recommendations related to collections activities
    • Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution
    • Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
    • Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work
    • Excellent communication and negotiation skills with a strong ability to interact with customers and resolve issues

    Beneficial to have:

    • Experience with MS Dynamics
    • Conversant in other languages beside English
    • Bachelor’s degree in Finance, Accounting, Economics, or other business-related discipline
Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.â¯â¯

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values


Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWSâ¯â¯

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.



  • Maidenhead, Windsor and Maidenhead, United Kingdom RWS Group Full time

    Job Purpose:The Collections Specialist will be responsible for completing collections activities and maintaining accurate records for the company. This will include collection of outstanding payments and managing disputes in line with established policies. You will have a significant role in implementing and enforcing collections process and treatment...

  • Fertility Specialist

    2 weeks ago


    Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full time

    At TFP, we make families. We shape fertility journeys around people's lives. We provide an outstanding customer experience by showing that we care, build trust, deliver our expertise, drive innovation, and demonstrate our patients our passion on a day-by-day basis.We have an exciting opportunity for an enthusiastic Fertility Specialist/ Consultant to join...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Volvo Cars Full time

    Complaints Specialist to Volvo Cars Customer CareWant to join our exciting journey?To keep up with Volvo Cars' bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offering. This will allow us to use new technology to meet consumers' expectations, delivering personal, effortless and respectful...


  • Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company Description For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it's amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100...


  • Maidenhead, Windsor & Maidenhead, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and...


  • Maidenhead, Windsor and Maidenhead, United Kingdom James Gray Associates Full time

    Maidenhead - Hybrid Working 3 days in the office / 2 days at home Up to £30KA leading company are looking for an experienced Payroll Administrator to join their payroll departmentRole: Payroll AdministratorSalary: Up to £30KLocation: MaidenheadHybrid: 3 days in the office / 2 days at homeYou will be responsible for: Ensuring all employees are paid...

  • Nursery Room Leader

    2 weeks ago


    Maidenhead, Windsor and Maidenhead, United Kingdom Nursery People Full time

    We have an exciting opportunity for a Nursery Room Leader to join a committed team at a well-established day nursery close to Maidenhead, Berkshire. It is a bright modern setting with spacious rooms with high quality resources, including a library, and access secure garden spaces. There is an on-site chef to prepare meals and snacks, and plenty of local...


  • Maidenhead, Windsor and Maidenhead, United Kingdom The Rank Group plc Full time

    Operations Assistant - MaidenheadCompany DescriptionFrom the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth. Look at our...


  • Maidenhead, UK, Windsor & Maidenhead, United Kingdom J&C Associates Ltd Full time

    We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you.Job Title: Total Rewards Operations AnalystLocation: Maidenhead/Reading (Hybrid)Duration: 12 months contract initiallySalary: £75k per annum + paid holidays + pension or £390 per day Inside IR35The Challenge:Come...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Lumeg Recruitment Full time

    Job Title Senior Higher Level Teaching Assistant (HLTA) Apprenticeship Assessor (Curriculum) Salary £ £25914 plus allowance Start Date: September 2024 Initially 21 hours a week (£15548) increasing to full time (£25914) Monday Friday 35 hours, term time only. Description: My clients school is a large and highly successful special school educating some...


  • Maidenhead, Windsor and Maidenhead, United Kingdom RWS Group Full time

    Job Purpose:About Group FinanceIn joining RWS's Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Berkshire Healthcare Foundation Trust Full time

    Job summary BHFT INTERNAL CANDIDATES ONLY ThisBusiness Operational support manager role will cover Integrated services across East Berkshire, the main work base being either Maidenhead or Slough. The role will report to the Integrated Services Lead and support the services with business and operational tasks. This will require someone with good...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Healthcare Assistant

    2 weeks ago


    Maidenhead, Windsor and Maidenhead, United Kingdom Berkshire Healthcare Foundation Trust Full time

    Job summary Come and join our CQC rated 'Outstanding' Trust as a Community Healthcare Assistant in Windsor and Maidenhead. As a Community Healthcare Assistant, you'll help deliver care to people in their own homes and get to work with inspiring, skilled teams whilst you do it. We offer a supportive environment with opportunities for further career...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Mountain Healthcare Ltd Full time

    Job summary Here at Mountain Healthcare, we are looking for passionate, determined, and resilient individuals to join our amazing teams as Forensic Custody Healthcare Professionals. Main duties of the job Duties Include: Forensic sampling (including road traffic offence bloods). Signposting and conducting referrals; offering support for...

  • TMF Lead II

    4 weeks ago


    Maidenhead, Windsor and Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Maidenhead, United Kingdom RWS Group Full time

    Job Purpose: The Collections Specialist will be responsible for completing collections activities and maintaining accurate records for the company. This will include collection of outstanding payments and managing disputes in line with established policies. You will have a significant role in implementing and enforcing collections process and treatment...


  • Maidenhead, United Kingdom The Recruiters Room Full time

    **PLEASE NOTE THAT THIS ROLE HAS A START DATE OF 27TH MARCH 2023 WITH NO FLEXIBILITY** Our client is looking for a highly experienced Collections Specialist to join their business on a permanent, remote working basis. **The successful applicant will have the following experience**: - Understanding of the Collections process - Identified and dealt with...


  • Maidenhead, United Kingdom The Recruiters Room Full time

    **PLEASE NOTE THAT THIS ROLE HAS A START DATE OF 27TH MARCH 2023 WITH NO FLEXIBILITY** Our client is looking for a number of highly experienced Collections Specialists to join their business on a permanent, remote working basis. **The successful applicant will have the following experience**: - Understanding of the Litigation Collections process -...

  • Fertility Specialist

    4 weeks ago


    Maidenhead, United Kingdom TFP Fertility Full time

    At TFP, we make families. We shape fertility journeys around people’s lives. We provide an outstanding customer experience by showing that we care, build trust, deliver our expertise, drive innovation, and demonstrate our patients our passion on a day-by-day basis. We have an exciting opportunity for an enthusiastic Fertility Specialist/ Consultant to...


  • Maidenhead, United Kingdom Source4 Personnel Solutions Full time

    On Behalf of our client we are looking for Mortgage Litigation Collections Specialist Position Start Date: August 5, 2024 (No Flexibility)Initial Training Period: 12 Weeks (Mandatory Availability) Minimum Requirements Experience in Litigation Collections processes.Direct experience handling Litigation cases.At least 2 years in an FCA-regulated role,...


  • Maidenhead, United Kingdom Labcorp Full time

    As a Senior Start-Up Specialist you will ideally have a minimum of 4 years’ experience in clinical development or regulatory process and be fully proficient and independent in performing the following detailed role requirements. In addition, you will have been responsible for QC’ing work and the training of more junior members of staff. Therefore,...

  • Operations Specialist

    4 weeks ago


    Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company Description For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging...


  • Maidenhead, United Kingdom Grünenthal Full time

    **Country**:United Kingdom**City**:Maidenhead**Department**:Research & Development**Job ID**:43440- If you’re passionate about changing lives for the better, this is the opportunity you’ve been waiting for. In - **Research & Development - Drug Safety**, we’re continuously exploring innovative new treatment options to make a stronger, more positive...


  • Maidenhead, United Kingdom Volvo Cars Full time

    **Complaints Specialist to Volvo Cars Customer Care** **Want to join our exciting journey?** To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offering. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless...


  • Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company Description For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100...

  • Specialist I Pss

    3 weeks ago


    Maidenhead, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Waste Operative

    4 weeks ago


    Maidenhead, United Kingdom Veolia UK Full time

    Ready to find the right role for you? **Location**:Maidenhead, SL6 4BL **Salary**:£12.01 plus Veolia benefits **Hours**:40 hours per week, Monday - Friday 8am - 4pm When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone...

  • Account Director

    4 weeks ago


    Maidenhead, United Kingdom Robertson & Sumner Ltd Full time

    Are you a sales specialist ready to make an impact at one of the UK’s largest IT resellers? We are currently seeking an experienced and ambitious Account Directors to join their team of IT professionals. This key role is responsible for working closely with resellers to develop and implement sales strategies that will ensure the success of thier full...

  • Cleaner

    4 weeks ago


    Maidenhead, United Kingdom Royal BAM Group Full time

    **Building a sustainable tomorrow** BAM FM are recruiting a Cleaner to be based at Abbott Laboratories in Maidenhead. Working Monday - Friday - 6pm to 9pm. **Your mission** Under the instruction/guidance of Cleaning Supervisor work within a team to provide, clean and hygienic environment, which meets, specified cleaning standards. Key responsibilities of...


  • Maidenhead, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual...


  • Maidenhead, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual...


  • Maidenhead, United Kingdom Fortrea Full time

    Labcorp Drug Development has supported the pharmaceutical industry in developing more medicines worldwide than any other company, including the top 50 best-selling drugs on the market today. Join us and see why more than 90% of the top 20 global pharmaceutical companies are repeat customers! If you are looking to take on responsibility and leverage your...

  • Driver

    1 week ago


    Maidenhead, United Kingdom Brickability Group Plc Full time

    UP Building Products are part of the Brickability Group Plc and are looking for a Driver to join their Maidenhead branch. The purpose of the role is to deliver products in a safe, timely manner with customer service always prioritised. UP Building Products supply a large range of building materials from leading brands, which are always of the highest...


  • Maidenhead, United Kingdom Gi Group Full time

    Electro-Mechanical AssemblerMaidenhead £16 - £18phOvertime is flat rateMonday - Friday 8am - 5pm (40 hrs per week)Temporary to Permanent RoleSummaryGI Pro are recruiting for an Electro-Mechanical assembler for our established electrical and mechanical manufacturing client based in MaidenheadPaying £16 - £18 per hourWorking a day shift 8am - 5pm Monday -...


  • Maidenhead, United Kingdom NHS Professionals Limited Full time

    Job summary Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, committed to providing the best possible care to people across Berkshire. Are you passionate about working somewhere you can make a real change to people's lives? Does an Outstanding rated trust who...