Collections Specialist
6 months ago
Job Purpose:
The Collections Specialist will be responsible for completing collections activities and maintaining accurate records for the company. This will include collection of outstanding payments and managing disputes in line with established policies. You will have a significant role in implementing and enforcing collections process and treatment strategies within the team.
An essential part of this role is ensuring the collections documentation prepared for reporting meet accounting best practise and regulatory requirements. You will report to the Global O2C Delivery Lead, work with and provide guidance and support to the Collections Analysts.
**About Group Finance**
In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.
It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support.
Job Overview:
**Key Responsibilities**
- Perform collections activities
- Analyse customer account balances and flag overdue invoices/outstanding payments
- Monitor collections process to ensure timely and accurate collections in line with the agreed timeline
- Correspond and negotiate with customers on issues and disputes related to collections
- Investigate, resolve, or escalate customer issues and disputes as appropriate
- Write-off uncollectible balances in line with collections policies and treatment strategies
- Perform root cause analysis for disputed collections
- Support with queries from regulatory authorities and external auditors
- Work with and support the team in day-to-day activities including issues requiring judgement and expertise
- Support overall team goals and objectives
- Support continuous improvement of the collections process in the Shared Services Centre (SSC)
- Work with the Global O2C Lead to execute O2C process strategy
- Spot errors and suggest ways to improve efficiency of systems and processes
- Ensure performance targets are met and raise issues if targets are not achieved
- Demonstrate and champion process expertise supporting O2C Global Process Owners (GPO) initiatives
- Ensure collections compliance
- Perform prescribed collections activities within defined collections policies and treatment strategies and ensure all collections are processed in accordance
- Ensure collections activities prior to and during period end close are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted
- Ensure all O2C controls are adhered to and documented appropriately
- Inform colleagues and stakeholders about procedural and regulatory requirements
- Support the implementation of risk management process and associated controls in line with company policies
- Respond to requests from regulatory authorities and auditors
- Collaborate with customers, third parties and other teams
- Establish relationships and credibility within the team as well as other cross-functional teams
- Collaborate with customers on collections-related queries and issues and ensure collections, negotiations and investigations are handled appropriately
- Collaborate with Master Data team for required data points, best practices and standards and data issues
- Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist
- Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from third-party collections and dunning agents/agencies are actioned by the team in a timely and accurate manner
- Collaborate effectively with external auditors
**Skills & Experience**- 3 years experience in O2C collections operations
- Strong English language skills
- Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
- Strong knowledge of finance business processes, collections policies, treatment strategies, and statutory accounting principles to ensure compliant SSC operations
- Working knowledge of core finance and specifically collections systems, ERP and related specialty functional systems, frameworks, and functionality
- Applied experience in escalation, claims and dispute m
-
Commercial Delivery and Collection Specialists
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Brickability Group PLC Full timeDeliveries and Collections Specialist:We require a Commercial Delivery and Collection Specialist to assist us in delivering and collecting Roofline and James Hardie Cladding products to our customers. The successful candidate will possess excellent communication skills, be able to work independently, and have a proven track record of meeting deadlines and...
-
Mechanical Engineering Document Specialist
2 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom Falcon Green Personnel Full timeJob Summary: Our company is currently searching for a skilled Mechanical Engineering Document Specialist who will be responsible for collecting, organizing, and maintaining project documents. The ideal candidate will have experience with document control software such as 4Projects, Viewpoint, and Sharepoint.
-
Route Planning Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom SUEZ Full timeAbout the Role: As a Route Planning Specialist at SUEZ, you will be responsible for developing and implementing effective route planning strategies to optimise collection services. You will work closely with Regional / Contract Managers to provide high-level options appraisals and advice on service parameters, ensuring smooth implementation following...
-
Optimization Specialist
4 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom SUEZ Full timeUnlocking Data-Driven OpportunitiesSUEZ seeks a skilled Routing Data Specialist to join our team. As a key player in our municipal services division, you will be responsible for providing high-level options appraisals and advisory services to Regional / Contract Managers. This will involve analyzing large datasets to drive optimization and improvement of...
-
Document Management Specialist
4 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Falcon Green Personnel Full time £40,000About the Role: We are currently seeking a skilled Document Controller to join our team at Falcon Green Personnel. This is a fantastic opportunity for a motivated individual to work with a leading specialist Mechanical Engineering contractor in Maidenhead.As a Document Controller, you will play a vital role in managing the data flow between the contractor,...
-
Community Outreach Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Substantial Group Full timeAs a Community Outreach Specialist at Substantial Group, you will play a vital role in promoting our fibre network installation to residential communities. Your primary responsibility will be to engage with residents, inform them about the project timeline, and collect their contact information to keep them updated on the progress. This is an excellent...
-
Routing Data Specialist
3 months ago
Maidenhead, United Kingdom SUEZ Full timeAre you a data specialist and looking for your next challenge? You can help protect the environment and create a greener UK The increasing scarcity of natural resources is a challenge. At SUEZ this motivates us to develop and deliver safe, innovative and sustainable services and solutions to protect the environment, conserve natural resources and...
-
Postal Delivery Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Royal Mail Full timeAbout the Role:">We are seeking a highly motivated and organized individual to join our team as a Postal Delivery Specialist in Maidenhead. As a key member of our delivery team, you will be responsible for delivering mail and packages to customers across the area.Key Responsibilities:">Deliver mail and packages to customers on a daily basisInteract with...
-
Document Management Specialist
4 weeks ago
Maidenhead, United Kingdom Falcon Green Personnel Full timeMechanical Engineering ContractorPermanent: Up to £40,000 + PackageHybrid Working: 3/4 days in the office in MaidenheadWe are currently searching for a Document Controller for a leading specialist Mechanical Engineering contractor in Maidenhead. Due to growth and very healthy orderbook, they have just opened a new office and as a result are increasing their...
-
Executive Culinary Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom The Ivy Collection Full timeCompany OverviewThe Ivy Collection is a renowned hospitality group that offers a dynamic and fast-paced environment for culinary professionals.
-
Maidenhead, Windsor and Maidenhead, United Kingdom Dahua UK & Ireland Full timeWe are seeking an experienced Technical Product Specialist to join our team at Dahua UK & Ireland.Estimated Salary: £50,000 - £70,000 per annum (dependent on experience).About the RoleThis is an exciting opportunity for a skilled professional to contribute to the development and implementation of our surveillance solutions. The successful candidate will...
-
Consumer Intelligence Specialist
1 month ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full timeJob SummaryWe are seeking a skilled Consumer Intelligence Specialist to join our Market & Consumer Insights team. As a key member of our UK Marketing function, you will be responsible for delivering critical research insights to inform our brand building strategies.Key ResponsibilitiesCollaborate with Marketing to develop research plans that align with key...
-
Custody Healthcare Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Mountain Healthcare Ltd Full timeAbout the RoleThis is an exciting opportunity for a qualified Registered Nurse or Paramedic to join our team as a Custody Healthcare Specialist at Mountain Healthcare Ltd.Job OverviewWe are seeking a dynamic and compassionate individual to work closely with the police in our custody suites, providing high-quality patient care and forensic sampling...
-
Strategic Learning and Development Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Avk-Seg Full timeAVK SEG is a leading player in the energy sector, committed to driving innovation and sustainability in critical power installations.We are seeking a Strategic Learning and Development Specialist to join our People Team. This role plays a key part in driving a culture of continuous learning and professional development across the organisation.Key...
-
Shipping and Export Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Melbreck technical recruitment Full timeSupply Chain Business Partner RoleWe are recruiting a Supply Chain Business Partner to join our team at Melbreck technical recruitment. As a key member of our logistics operations team, you will play a critical role in ensuring the smooth delivery of customer sales orders and driving business growth through efficient supply chain management.The estimated...
-
Document Controller
4 weeks ago
Maidenhead, United Kingdom CV-Library Full timeDocument Controller Mechanical Engineering Contractor Permanent: Up to £40,000 + Package Hybrid Working: 3/4 days in the office in Maidenhead We are currently searching for a Document Controller for a leading specialist Mechanical Engineering contractor in Maidenhead. Due to growth and very healthy orderbook, they have just opened a new office and...
-
Product Development Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Dahua UK & Ireland Full timeBased in Maidenhead, UKDahua UK & Ireland Job OpportunityJob Title: Product Manager (Mandarin Speaking)Industry: Security and SurveillanceJob Type: Full-TimeAbout Us:Dahua Technology is a world-leading video surveillance solution provider. We prioritize innovation and invest heavily in research and development to deliver cutting-edge products with high...
-
Specialist I Pss
6 months ago
Maidenhead, United Kingdom Fortrea Full timeAs a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...
-
Employee Engagement Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom AVK-SEG Ltd Full timeAbout AVK-SEG LtdAVK-SEG Ltd is a leading provider of innovative power solutions for data centres and the financial sector across the UK and Europe.Job Description: People PartnerWe are seeking an experienced People Partner to join our team. As a People Partner, you will play a crucial role in enhancing employee engagement, managing employee relations, and...
-
Maidenhead, United Kingdom Pharmiweb Full timeAs a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas.Conducting operations in...