Operations Specialist

4 weeks ago

Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

Company Description

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona.

JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.

What’s it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious - JDE: A coffee & tea for every cup.

**Job Description**:
The Operation Specialist is responsible for the operational activities of the Barista Project. These are the Pret Express machines installed in a variety of locations across the UK. They are an un-manned, hassle-free, 24/7 self serve solution which brings consumers the same organic coffee and tea as Pret A Manger stores serve, at the touch of the button.

Acting as a single point of contact for our service distribution network. You will build robust processes to ensure efficient day-to-day operations - empowering the business to successfully deliver Pret Express placements and ensure the continued success by providing relevant functions with insights gathered from the data the stations provide.

This is a huge potential area of growth for JDE and your involvement will be a key part of our success, in turn your visibility and profile across the business will be high and the opportunity for progression will surely follow.

**Key responsibilities include**:

- Maintain and own operational relationships with service distributors
- Manage Stakeholders across the business, providing insights from data acquisition that can empower the business to improve ways of working, efficiencies and inform decisions.
- Manages claims/concerns from stakeholders that highlight systemic issues and build ways of working and processes to increase operational efficiency.
- Maintain clear and direct communications with stakeholders, enabling them to take any preventative or corrective action that will improve the throughput of Barista Stations.
- Co-own processes with finance on Cup-fee and Ingredient invoicing.
- Collate Quality issues across machines and furniture into an Issue database to assist in feedback to central and suppliers, review periodically and report on trends/chronic issues.
- Develop Dashboards to display data for weekly review to Functional teams and the management team monthly.
- Identify trends in service cases, machine events, and cup throughput based on machine/area/location type etc.
- Ensures business Delivers on Yearly barista station roll out targets.
- Drives knowledge management, defines systems and principles for operational documentation and information.
- Works closely with stakeholders to ensure delivery and installations are successful by redefining and owning the Barista Station master tracker and taking ownership of machines and furniture delivery’s suppliers

**Qualifications**:

- Operations experience
- Excellent communication skills.
- Good systems knowledge of SAP and Salesforce.
- Data analysis and reporting skills.
- Excellent computer skills, including Excel and other MS office products.
- Understanding of Logistics and Supply Chain.
- Python or Power BI experience is a real bonus
- Process automation techniques

Additional Information
**#LI-Hybrid

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