Customer Engagement Operations Specialist
7 months ago
**Company Description**
**Job Description** Customer Engagement Operations Specialist**
- Reporting into the Head of Brand Excellence & Customer Engagement Operations
- Based in our offices in Maidenhead with flexible working (3/2 office/remote model)
- Competitive salary, Bonus and benefits.
**Objective**
CEO specialists work collaboratively with the In-field teams (IFT); Brand teams, medical review and the Office of Ethics and Compliance department (OEC) to support the development and delivery of engaging behavior changing promotional and educational meetings - which meet and exceed the needs of the commercial organisation. The CEO Specialist enables the IFT meeting program through the co-creation, review and approval of commercial infield speaker meetings & interactions with Healthcare Organisations (HCOs) and Healthcare Professionals (HCPs).
**Key responsibilities**
- Proactively works with TA IFT and Brand team to develop therapy area expertise.
- Keeps up to date with TA changes to, or new, SmPC (Summary of Medicinal Product Characteristics) and PI (Prescribing Information) working closely with the TA Brand Team and medical review Teams.
- Monitors incoming TA meeting requests in SharePoint, reviewing and approving these in accordance with AbbVie Meetings Policy, In-Field Meetings SOP and the ABPI Code. Providing assistance and training to IFTs, as required.
- Carefully reviews all TA meetings and interactions with HCPs, HCOs ensuring that all meeting arrangements, content and logistics are compliant with internal policies, SOPs and the ABPI Code.
- Creates and reviews / approves meeting materials in close collaboration with the IFT Meeting owner, manages Job Bags in promo-mats for promotional presentations and bespoke meeting materials, working in close collaboration with medical review, IFT Meetings Owner, and Speaker for review, feedback and amendments.
- Coordinates and manages logístical meeting arrangements for IFT meetings - including venue booking, speaker engagement and material approvals.
- Prepare contracts and agreements, as required for all meetings, as well as Transfer of Value (ToV) consent to disclose forms (transparency), managing all signatories & appropriate storage for audit purposes.
- Ensure that all post-meeting steps are completed including preparing payment packages, consolidation and dissemination of feedback and implementation of changes as a result.
- Adhere to the “corrective and preventive action” procedure to log any non-conformance.
- Ensures all meetings records are kept up to date to ensure the audit trail is maintained.
- Assess and tier external Speaker payment rates using the AbbVie OEC Fair Market Value tool (FMV).
- Regularly liaise with TA brand team around insights and customer requirements as derived from executing meeting programs - supporting the ongoing development and evolution of customer engagement activities both routinely and as part of the annual tactical planning process.
- Provide training to new employees on the IFT meetings process either as required or as a result of corrective actions associated with non-compliance events.
**Qualifications** Qualifications & Experience**
- Experience working with the ABPI Code of Practice, or similar, essential.
- Demonstrated ability using outlook, word, excel and Adobe Acrobat (PDF) to at least a beginner level essential.
- Experience working within Pharma/Medicine/Healthcare industry desirable.
- Experience managing projects and/or organising meetings/events desirable.
- Experience using, Promo-Mats, Veeva, SharePoint, or equivalent systems is desirable.
- Experience in relevant AbbVie Therapy Areas desirable.
- Excellent organisation and project management skills.
- Self-motivated and able to take initiative and able to problem-solve.
**Additional Information
-
Customer Engagement Operations Specialist
7 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom SRG Full timeJob OverviewSRG is collaborating with a leading pharmaceutical company to find a Customer Engagement Operations Specialist for a 12-month contract. This role involves working closely with In-field teams, Brand teams, and medical review to develop engaging promotional and educational meetings. The ideal candidate will have great organisation and project...
-
Customer Engagement Operations Specialist
7 months ago
Maidenhead, United Kingdom AbbVie Full time**Company Description** **Job Description** Customer Engagement Operations Specialist Reporting into the Head of Brand Excellence & Customer Engagement OperationsBased in our offices in Maidenhead with flexible working (3/2 office/remote model) - Competitive salary, Bonus and benefits. **Objective CEO specialists work collaboratively with the In-field...
-
Customer Engagement Operations Specialist
4 weeks ago
Maidenhead, United Kingdom CV-Library Full timeCustomer Engagement Operations Specialist 12 month contract Maidenhead/Remote SRG are collaborating exclusively with a leading pharmaceutical company in their search for a new Customer Engagement Operations Specialist to join the business for an initial 12 month contract. The successful candidate will work collaboratively with the In-field teams, Brand...
-
Customer Engagement Operations Specialist
4 weeks ago
Maidenhead, United Kingdom SRG Full timeCustomer Engagement Operations Specialist 12 month contract Maidenhead/Remote SRG are collaborating exclusively with a leading pharmaceutical company in their search for a new Customer Engagement Operations Specialist to join the business for an initial 12 month contract. The successful candidate will work collaboratively with the In-field teams, Brand...
-
Customer Engagement Operations Coordinator
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom SRG Full timeAbout the Role:The Customer Engagement Operations Specialist will work collaboratively with the In-field teams, Brand teams, medical review, and others to support the development and delivery of engaging behaviour-changing promotional and educational meetings. Our client is seeking individuals with great organisation and project management skills as well as...
-
Customer Operations Manager
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom SRG Full timeOverviewSRG is seeking a highly organized and detail-oriented Customer Engagement Operations Specialist to join their team for an initial 12-month contract.
-
Customer Engagement Director
5 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time**Job Title:** Customer Engagement DirectorJACOBS DOUWE EGBERTS is seeking a highly experienced Customer Engagement Director to lead the development and implementation of customer engagement strategies across our global markets.The successful candidate will have a deep understanding of customer behavior and preferences, with a proven track record of...
-
Employment Engagement Specialist
3 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom NHB Recruitment Full timeEmployment Engagement SpecialistNHB Recruitment is partnering with a leading professional services firm to fill an Employment Engagement Specialist role within their HR team. This position involves collaborating with the social and wellbeing teams to develop initiatives enhancing employee engagement and satisfaction.About the Role:Provide guidance on HR...
-
Customer Experience and Operations Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Anabas. Full timeAnabas, a leading National Facilities Management company, is looking for a Customer Experience and Operations Specialist to deliver exceptional customer experiences. The successful candidate will coordinate front of house services, manage cleaning and reception, and ensure office compliance with Health & Safety and Environmental legislation.Main...
-
Customer Engagement Representative
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom RJ Talent Connect Limited Full timeAbout the RoleWe are looking for a Sales Assistant who can build connections, represent top UK brands, and drive results. As a key member of our team, you will be responsible for meeting people face-to-face, engaging with them, and creating positive experiences while promoting amazing products and services.ResponsibilitiesThis role involves working on...
-
Supply Chain Operations Coordinator
1 month ago
Maidenhead, Windsor and Maidenhead, United Kingdom Rockfield Specialist Recruitment Full timeThis is an exciting opportunity to work in a dynamic and fast-paced environment as a Supply Chain Operations Coordinator. As part of the Rockfield Specialist Recruitment team, you will play a crucial role in supporting operations with the creation and submission of compulsory documentation for export compliance.Key ResponsibilitiesCreation of compulsory...
-
Brand Partner Engagement Specialist
6 months ago
Maidenhead, United Kingdom Volvo Cars Full time**Looking for more than a job?** A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so. **What...
-
Senior Digital Engagement Product Lead
1 month ago
Maidenhead, Windsor and Maidenhead, United Kingdom APM Terminals Full timeTransformative Digital Engagement Role at A.P. Moller - MaerskMaersk, a global integrated container logistics provider, seeks a Senior Product Owner to lead digital customer engagement on its website and mobile apps. The ideal candidate will define and prioritize capabilities to drive digital customer engagement, working closely with engineering and business...
-
Operational Support Specialist
2 weeks ago
Maidenhead, United Kingdom Unified Support Ltd Full timeAbout the RoleThis is an exciting opportunity to join Unified Support Ltd as an Operational Support Specialist. The successful candidate will provide high-quality operational support to customers and internal business functions, ensuring seamless project delivery and exceeding customer expectations.Your key responsibilities will include managing small...
-
Frontline Support Specialist
2 months ago
Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Frontline Support Specialist to join our team at beBee Professionals in Maidenhead. Key responsibilities include engaging with customers, participating in all aspects of the operational workflow, and collaborating with team members to meet and exceed goals. Key requirements include a high school diploma or equivalent, experience in customer...
-
Retail Partner Engagement Specialist
7 months ago
Maidenhead, United Kingdom Volvo Cars Full timeLooking for more than a job? A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so. What...
-
Graduate - Customer Excellence And Operations
3 weeks ago
Maidenhead, United Kingdom Biogen Full timeJob Description About This Role Are you looking to kick start your career within the biotech industry?Utilise your undergraduate degree and join our 1-year Graduate program, working on the Customer Excellence and Operations (CE&O) team.The Graduate Program will give you a unique opportunity to put your skills to the test and help you develop a broad set...
-
Retail Customer Engagement Executive
5 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full timeWe are looking for a highly skilled National Account Manager to join our team. As a National Account Manager, you will be responsible for managing the relationship with key retail customers and developing our commercial relationship to support future growth.Job DescriptionThis is a broad national account management position with strategic customers.You will...
-
Service Delivery Specialist
2 months ago
Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals is seeking a skilled Service Delivery Specialist to join our team. In this role, you'll engage with customers, participate in operational workflows, and collaborate with team members to achieve goals.Key Responsibilities:Provide service and support to customers.Participate in operational workflows.Collaborate with team members to achieve...
-
Talent Acquisition Specialist for Planning Role
1 month ago
Maidenhead, Windsor and Maidenhead, United Kingdom Rockfield Specialist Recruitment Full timeTalent Acquisition Specialist for Planning Role: We are seeking an experienced professional to fill this strategic planning position.About the Job: This role involves creating forecasts and production plans to meet customer demands.Work closely with the Supply chain Manager and Key Account manager to gather data and develop a production plan.Manage SAP...