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Operational and Business Support Manager

3 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Berkshire Healthcare Foundation Trust Full time

Job summary

BHFT INTERNAL CANDIDATES ONLY

ThisBusiness Operational support manager role will cover Integrated services across East Berkshire, the main work base being either Maidenhead or Slough. The role will report to the Integrated Services Lead and support the services with business and operational tasks. This will require someone with good knowledge of Business support tasks such as collating monthly data, monitoring service performance, managing small projects within services, recruitment support, preparing for team meeting, as well as supporting with the operational side, such as coordinating the administration teams, RIO referral management, overseeing appointment booking processes, staffing rotas/eRoster etc. Excellent IT skill are a must.

The Integrated services consist of a number of services -The Assessment and Rehabilitation Centre (ARC), Community Physiotherapy, Intensive Community Rehabilitation, Intermediate care and Inpatient therapies - covering Windsor, Ascot, Maidenhead and Slough and Bracknell. They are integrated teams including Nurses, Doctors, Physiotherapists, Occupational Therapists, Therapy assistants, and admin support.

Main duties of the job

You'll deliver an effective operational and business support service to the Integrated Care services, which includes the Assessment and Rehabilitation Service, Community Physiotherapy, Intensive Community rehabilitation, and staff within the Intermediate Care Services; STS&R and ICR, including diary management, providing assistance in meeting service targets, offering operational leadership to the teams via delegated supervisory duties where appropriate. Working under guidance from the Integrated Services Lead, you'll support the implementation of policies and processes relating to data systems, data collection and recording.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

Flexible working options to support work-life balance 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

Job description

Job responsibilities

The 4 "must haves" for this role:

Sound experience of Business support tasks Some experience in supporting the operational management of services including staff management. Good working knowledge of the different IT systems; Microsoft, RIO, eRoster, E-Manager etc Car driver with a valid UK driving license with ability and readiness to be flexible within working days.

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Person Specification

Education/Qualifications

Essential

Degree or equivalent qualification or demonstrable level of knowledge in a relevant discipline

Desirable

Business or Administrative qualification (NVQ 4 in Business & Administration or equivalent) or equivalent relevant knowledge.

Previous Experience

Essential

Excellent knowledge and experience of using a variety of IT packages (such as MS Office) and other electronic systems (RiO, ESR, Dragon Software, etc.)

Previous Experience

Essential

Demonstrable experience of coordinating administrative processes within a busy office and/or care environment. Experience of supervision of staff including performance and absence management. Experience of managing data for performance and reporting purposes

Additional Requirements

Essential

Ability and willingness to travel independently between locations when required

Knowledge & Skills

Essential

Advanced keyboard skills ensuring a high level of concentration, accuracy and speed Excellent organisational and skills with ability to plan and prioritise workload Ability to produce professional documentation to a high standard Ability to empathise, be supportive and sensitive to the needs of others Work effectively within a team and manage others' workload Able to communicate with a wide range of stakeholders - patients, public, clinical and managerial, both written and verbal Ability to embrace and quickly adapt to new technologies and new ways of working Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines