Complaints Specialist Customer Care

2 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom Volvo Cars Full time

Complaints Specialist to Volvo Cars Customer Care

Want to join our exciting journey?


To keep up with Volvo Cars' bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offering.

This will allow us to use new technology to meet consumers' expectations, delivering personal, effortless and respectful experiences.

To succeed, we need the right talent, and that's where you come in We want you to innovate, challenge and build a career at Volvo Cars.


We are recruiting now for a number of Complaints Specialists at our Maidenhead & Daventry office, offered with hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstances.


_We will hold Assessment Centres for these vacancies on Tuesday 6th June 2023 at our Daventry HQ and on Thursday 8th June at our Maidenhead HQ. We have start dates available in May and June 2023._

What you will do

As a Complaints Specialist, your responsibility is to enable an outstanding customer service experience by contributing to increased customer satisfaction by ensuring a first-time, speedy resolution of customer escalated and legal issues.

The objective of the role is to develop long-term customer satisfaction and retention by meeting and surpassing the customers' expectations.

This position acts as a role model in customer service and self-leadership as well as an inclusive ambassador for the values of Volvo and the culture of Customer Care.


Responsibilities will include:

  • Provide the best customer support by monitoring interactions and developing a deep understanding of what our Volvo customers really want, so that the team can guide them appropriately.
  • Act as a true Customer advocate in our business who is empowered to offer individual resolutions.
  • Review, evaluate, and investigate product complaints relative to the concerns
  • Followup as needed to ensure complete and accurate complaint files including correspondence with customers
  • Communicate in a professional and courteous manner
  • Escalate issues to superior as appropriate
  • Interfacing with all parties involved in the CRC processes
  • Take ownership, prioritizing and escalating our customers' feedback and feature requests to the relevant internal teams.
  • Ensure prompt complaint investigations in a thorough, accurate and timely manner
  • Collect information to ensure proper documentation and closure of each complaint
  • Process potentially escalated complaint samples according to procedure
  • Analyse and compile data directly from CRM system
  • Ensure accurate and timely data entry
  • Ensure department, client, brand and individual SLAs are met

Do you fit the profile?
We value previous experience within customer care operations and/or customer service from sales-oriented brands. Previous experience of complaint handling is desirable. You will have excellent oral and written communication skills in English and preferably knowledge of a CRM-system.

You will need to be highly adaptable and positive to changes in assignments and priorities and able to communicate positively with colleagues and customers at all levels, with authority and confidence.

Experienced at being calm under pressure with an organised nature and strong attention to detail is essential and you should be a positive team player, proactive in supporting and assisting the team.


An understanding of Financial Conduct Authority regulations regarding customer facing communications and complaints handling is highly desirable for this position.


Benefits & Life at Volvo Car UK:

  • Circa £26,000 DOE. Volvo offers competitive salaries that are reviewed and benchmarked annually
  • Discretionary, performancerelated bonus scheme that rewards you whilst you help us to achieve our goals
  • Hybrid working in our agile, stateoftheart offices or from home when convenient for you and your family
  • 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
  • 15 days' work from anywhere in the world policy
  • 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child's 3rd birthday
  • Matched pension contribution up to 5%
  • Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
  • 2 paid volunteering/charity days per year
  • Access to our preferential employee lease car scheme for you and your family
  • Subsidised onsite restaurant plus free refreshments and snacks
  • Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
  • A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
  • Discounted shopping site with 100s of brands and online retailers
**Diversify our futu

  • Complaints Investigator

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Kensington Mortgage Company Full time

    Welcome to Kensington Mortgages - the pioneering specialist lender that has been providing mortgage solutions to individuals overlooked by traditional high street lenders for over 25 years. As the leading specialist mortgage lender in the UK, we have always stood out by leveraging our expertise and manual underwriting capability to see beyond the black and...

  • Complaints Investigator

    4 weeks ago

    Maidenhead, Windsor & Maidenhead, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and...

  • Fully Remote Complaints Investigator

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Source4 Personnel Solutions Full time

    On behalf of our Client a leading Financial Services Provider we are recruiting an experienced Complaints Investigator This is a fully remote opportunity the successful candidate must come from a Mortgage or Banking Background Job Overview:We are seeking a meticulous and experienced Complaints Investigator to administer and complete complaint activities. The...

  • Technical Applications Specialist

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional's and branded generic medicines. Our 113,000 colleagues serve people in more than 160...

  • Technical Applications Specialist

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional's and branded generic medicines. Our 113,000 colleagues serve people in more than 160...

  • Customer Care Coordinator

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Amplifon Group Full time

    Customer Care CoordinatorMaidenheadHours: 22.5 hours - Monday 9am - 5pm, Tuesday, Thursday & Friday 9am - 2pm.Salary: £10ph.A Career to Be Proud Of....At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality, we...

  • Customer Service/ Call Handler

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Adecco UK Full time

    My client are a well known financial services specialist who are seeking several customer service/ call handlers within the Arrears team. This role is fully remote with only the option to go into their Maidenhead office. All equipment and training will be providedBenefits 25 days holiday + potential to buy 10 more- £22k starting salary Generous pension Free...

  • Customer Service

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Reed Full time

    Customer Service Advisor Position at Reed At Reed, we are always looking for experienced Receptionists to work temporarily in office environments. Currently, we have an opportunity to recruit a temporary Customer Service Advisor for a returning client. About the Company: REED Business Support is actively hiring on behalf of a well-established organization...

  • Customer Service Advisor

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company DescriptionFor more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it's amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100 developed...

  • Customer Engagement Operations Specialist

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom ABBVIE Full time

    Customer Engagement Operations Specialist - Maidenhead Reporting into the UK, Marketing Excellence Manager Hybridworking Competitive salary, benefits and development opportunitiesRole Objectives:Customer Engagement Operation Specialists (CEO) work collaboratively with the In-Field teams (IFT); Brand teams, to support the delivery of engaging promotional and...

  • Servicing Specialist

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Kensington Mortgages Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual...

  • Customer Engagement Operations Specialist

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom AbbVie Full time

    Company DescriptionJob Description Customer Engagement Operations SpecialistReporting into the Head of Brand Excellence & Customer Engagement OperationsBased in our offices in Maidenhead with flexible working (3/2 office/remote model) Competitive salary, Bonus and benefits.**ObjectiveCEO specialists work collaboratively with the In-field teams (IFT); Brand...

  • Remote Customer Services

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Adecco Full time

    PLEASE NOTEThis role will begin on Monday 26th June 2023, you must be available to start on this date.As a Servicing Agent in our Customer Arrears Support Team you will be responsible for dealing with high volumes of calls from customers who have fallen behind on their mortgage payments. You will work with these customers to provide support to them and the...

  • Customer Service Admin

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Adecco UK Full time

    Excellent customer service and strong admin skills are required on a temp-perm basis to work within one of Maidenhead's loveliest businesses Maintaining/amending customer data. Placing customer orders Arranging returns and collection within the UK and internationally Maintaining strong communication links with customers and colleagues General support to the...

  • Customer Relations Consultant

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Volvo Cars Full time

    Want to join our exciting journey?Volvo Cars is on a mission to provide freedom to move in a personal, sustainable and safe way. In a rapidly changing automotive industry, we are pushing boundaries and re-inventing traditional models of car-ownership - creating attractive mobility solutions for tomorrow.Who are we?Customer Care is an enthusiastic, dynamic...

  • Quality Technologist

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Rockfield Specialist Recruitment Full time

    This is a fantastic opportunity to join a rapidly growing and evolving, entrepreneurial division of a global FMCG employer of choice, looking for a driven and talented quality technologist. The role is based in Maidenhead, but offers hybrid flexible working.Reporting into the quality manager, you will work across categories, working with large volumes of...

  • Customer Service Advisor

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Fifield Cars Full time

    Fifield Cars is a small family run business in Maidenhead which opened 2021. We are now looking to welcome someone to join the teamThe main duties of the role include- dealing with customer enquires and complaints- booking appointments- general admin jobs Collecting vehicles (full UK driving licence is essential, max 3 points on license)- dealing with after...

  • Clinical Specialist

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.The...

  • Clinical Specialist

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.The...

  • Fertility Specialist

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full time

    At TFP, we make families. We shape fertility journeys around people's lives. We provide an outstanding customer experience by showing that we care, build trust, deliver our expertise, drive innovation, and demonstrate our patients our passion on a day-by-day basis.We have an exciting opportunity for an enthusiastic Fertility Specialist/ Consultant to join...