Reception Supervisor

4 weeks ago

North West London, London, United Kingdom Melia White House Hotel Full time

The world is yours with Meli

Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meli White House

Meli White Houseis a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.


**Salary package: £28,840.00 + Service Charge// Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**

About the role, what will I be doing?

To be fully aware of all Reception/Cashiers procedures and manual procedures should the computer crash and have OPERA knowledge.

Supervise and organize all staff on the duty shift affording maximum cover on the desk at all times, making sure that all meal breaks are taken.

Ensure that all special requests for regular guests, VIPs and groups are actioned with guidance from the Reception Management team.

Ensure the hotels credit procedure is adhered to at all times, with guidance from the Reception Management team if required.

Assist the Reception Management team in the implementation of new procedure and co-ordination of training.

Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management team.


What we are looking for?

OPERA knowledge

Fluency in Englishandadditional Spanish would be beneficial

Prior experience is a similar role


Because belonging to the great Meli family is being VIP

  • Holidays:28 days holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus:£500 (subject to successfully completed 6 months probation)
  • Discounted dental and health cover with HSF
  • Great discounts with Melia Hotels Worldwide:(Friends & families discounts)
  • Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
  • Awards and Recognition Programs:Joina culture of recognition and reward, with loyalty bonuses and referral incentives
  • Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
  • High street discounts:with Perks at Work
  • Meals on duty, Payday Parties and Laundry

The successful candidate must already have eligibility to work in the UK

At Meli we are all VIP?

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be Very Inspiring People, follow us on:

INSTAGRAMTIKTOKLINKEDININDEEDGLASSDOOR


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