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Customer Service Coordinator

3 months ago

Bridgend, Bridgend County, United Kingdom Exponential-e Full time

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off

Your new role:

  • Be the first point of contact for Exponential-e customers
  • Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
  • Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required

What you’ll need to succeed:

  • Strong customer service focus with excellent verbal and written communication skills
  • Proven problem solver with strong analytical and trend analysis skills
  • Positive and professional attitude

What we offer:

  • Career progression opportunities
  • Dedicated Learning and Development team and access to a range of training, courses and certification support
  • Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
  • Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club