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Customer Service Liaison

2 months ago

Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time
{"title": "Customer Service Role", "content": "Join Exponential-e's Support Team

We are seeking a skilled Customer Service Coordinator to join our team at Exponential-e, a leading British-owned tech company. As a key member of our support team, you will be responsible for managing and owning support tickets, driving customer issues through to resolution, and providing remote desktop support to our customers.

Key Responsibilities:

  • Manage and resolve customer support tickets in a timely and professional manner
  • Provide 1st and 2nd line remote desktop support to customers
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

  • Strong customer service focus with excellent verbal and written communication skills
  • Proven problem-solving skills with strong analytical and trend analysis skills
  • Positive and professional attitude

What We Offer:

  • Career progression opportunities
  • Dedicated Learning and Development team and access to training and certification support
  • Comprehensive benefits package including on-site cafe, birthday leave, charity leave, and more

About Exponential-e:

We are a leading British-owned tech company with a strong focus on customer satisfaction and employee development. Our team is passionate about delivering exceptional service and support to our customers.

", "lang_code": "en-US"}