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Customer Service Liaison

2 months ago


Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

Unlock your potential at Exponential-e, a leading British-owned tech company driving year-on-year revenue growth and reinvesting 95% of profits in people and technology.

As a Customer Service Coordinator, you'll be the first point of contact for Exponential-e customers, managing and resolving support tickets with ease.

Key responsibilities include:

  • Providing exceptional customer service with strong verbal and written communication skills
  • Resolving customer issues through internal or supplier channels
  • Offering 1st and 2nd Line remote desktop support to Exponential-e customers

To succeed in this role, you'll need:

  • Strong analytical and problem-solving skills
  • A positive and professional attitude
  • Excellent communication and interpersonal skills

What sets us apart:

  • Career progression opportunities
  • Dedicated Learning and Development team
  • Comprehensive benefits package
  • Employee initiatives and community involvement