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Customer Service Coordinator
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We are seeking a highly skilled Customer Import Coordinator to join our fast-growing import department at Reed. This role is crucial in managing all aspects of imports for our clients' customers, from issuing quotes and arranging shipments to managing the customs clearance process and delivery.
Key Responsibilities:- Manage all aspects of ocean imports for customers, ensuring timely and accurate service.
- Issue quotes and arrange shipments, coordinating with customers, overseas partners, and internal teams.
- Handle the customs clearance process efficiently.
- Ensure clients receive their shipments on time.
- Build and maintain effective relationships with all stakeholders.
- Work independently and as part of a team to meet departmental goals.
- Previous experience in customer services.
- Knowledge of shipping & transport services.
- Excellent communication skills, both written and verbal.
- Ability to work on own initiative and as part of a team.
- Excellent attention to detail.
- Up to 25 days holiday plus Bank Holidays.
- Life cover.
- Profit-related pay.
- Defined contribution pension scheme.
- Discounted store/shopping benefit scheme.
- Private healthcare.
- Free car parking.
- Employee Assistance Programme.
- Industry-recognised training.
This role offers a fantastic opportunity for career growth within the freight industry. If you are looking to advance your career and possess the required skills and experience, we encourage you to apply.
