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Client Service Coordinator

2 months ago

Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time
Job Title: Client Service Coordinator

Exponential-e is seeking a highly motivated and customer-focused Client Service Coordinator to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Manage and resolve customer issues in a timely and professional manner
  • Provide technical support and troubleshooting for Windows Desktop Operating Systems, Microsoft Exchange, Active Directory, and other related technologies
  • Monitor systems and suppliers for potential issues and proactively identify solutions
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience
  • Develop and maintain knowledge of our services and products to provide accurate and informative responses to customers
Requirements:
  • Strong customer service focus with excellent verbal and written communication skills
  • Proven problem-solving skills with experience in managing/troubleshooting Windows Desktop Operating Systems
  • Experience in Microsoft Exchange, Active Directory, and other related technologies
  • Ability to work effectively under pressure and adapt to changing priorities
  • Positive and professional attitude with a strong commitment to customer satisfaction
Desirable Skills:
  • Microsoft 365 and/or Azure certification or studying towards Fundamentals level
  • Previous experience working in a pressurized customer-focused Service Desk within an ITIL-based environment
  • Business-to-business (B2B) experience

Exponential-e offers a dynamic and supportive work environment with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.