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Customer Support Administrator

2 months ago

Northampton, Northamptonshire, United Kingdom Randstad Sourceright Full time

About us:

Consultants on Demand: a consultancy start-up with global backing.

Imagine Consultants on Demand: a consultancy service offered by RandstadSourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many industries and markets whilst being part of a global company in a permanent job. It’s a start-up-like environment backed by global security and continuous development.

You can shape your career with us - and grow - by getting the opportunity to work with a number of our clients as well as having access to the continuous learning and development opportunities that RSR has to offer. We encourage our consultants to become pioneers in this space, helping us to evolve the offering for both our clients and our talent.

Imagine doing this together with a community of professionals from different backgrounds and expertise within the consultancy and across the overall RSR global community. Imagine Consultants on Demand.

Consultants on Demand sits within RandstadSourceright: the global talent strategic partner specialising in talent management solutions including Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Integrated Talent Solutions including this brand-new consultancy offering.

Overview:

RandstadSourceright has teamed up with a global financial services organisation and we are looking for bright, enthusiastic, and motivated individuals to join the team as a Customer Support Administrators This role will be based out of the Northampton office.

The successful candidate will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience, and will work alongside multiple areas of sales that could include Account Development, Corporate Sales and Partnerships to deliver these key results.

Responsibilities:

  • Develop and maintain relationships with Account Development Managers and Corporate Sales Managers.

  • Proactively manage customer operational issues / requests for information / MI - taking ownership and ensuring delivery.

  • Monitor level of customer service and satisfaction based on CSAT and the client's internal satisfaction surveys.

  • May be required to act as a product champion, liaising with representatives from other internal teams to provide expertise in their area.

  • Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams.

  • Potential to support some mid-size implementations with Corporate Sales Manager.

  • Identifying and recommending appropriate actions to resolve any issues that have the potential to stall implementation.

  • Working with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process.

  • Support the wider Enablement teams on achieving the best results for key objectives.

  • Liaise with team members and other colleagues to obtain data for reports.

  • Take the appropriate decision and prioritisation calls to ensure the timely delivery of the role’s activities.

  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements.

Essential Skills:

  • Communication Skills

  • Prioritisation Skills

  • Relationship Building Skills

  • Customer Service/Sales Skills

  • Basic IT/PC Knowledge

What we offer:

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalised to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

To find out more '’apply’’

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