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1st Line Support
3 months ago
Hybrid - Northampton
Up to GBP27,000 DOE
I have partnered with one of Europes largest and fastest growing MSP's and we are on the look out for an outstanding 1st line engineer to provide support to a wide variety of clients.
I have added a few more details below:
Key Responsibilities:
- Assist customers with requests and incidents remotely, using technologies such as Microsoft 10, Office 365, and Windows Server 2019/2022.
- Support the main Service Desk Team and prioritise tickets efficiently.
- Handle escalated service requests and keep clients informed of progress.
- Monitor clients' IT systems via monitoring software and escalate issues as needed.
Requirements:
- Positive attitude and good communication skills.
- Ability to work well in a team.
- Strong organisational skills and attention to detail.
- Previous experience in IT helpdesk support, with knowledge of Microsoft platforms and other IT systems.
What they offer:
- Hybrid Working (3 days in/2 days out)
- Competitive salary: GBP24,000 - GBP27,000
- Location: Northampton
- Social, supportive, and fun culture
- Perks: Incentives, top-of-the-range technology, subsidised healthcare, annual leave, progression plan with training & mentorship.
1st Line Engineer
Hybrid - Northampton
Up to GBP27,000 DOE
