Senior Technical Services Coordinator

3 days ago

Northampton, Northamptonshire, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

The Senior Technical Services Coordinator is a member of the Technical Services Team providing the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland (UKI) Technical Services customers.

The Technical Services Coordinators will also ensure that all administrative tasks linked to UKI Technical Service activity is maintained as per the required processes

In addition, the Senior Technical Services Coordinator will provide additional support for other colleagues and deputise for the Customer Support Supervisor when required.

Customer Carer & Administration.

  • Provide a world class response to all Technical Service activities to internal and external customers, such as: -
    • Device delivery & collection
    • Technical fault reporting & resource planning.
    • Updating various databases with service related information.
    • Maintenance of service contracts.
    • Processing of parts and pricing requests.
    • Managing device loan pool information.
    • Administration of service related complaints.
    • Responding to and proactively communicating with customers by telephone and e-mail.

      Senior Customer Carer

  • Deputise for the Technical Customer Support Supervisor where requested.
  • Take ownership for activities and projects related to the Technical Services Department.
  • Provide liaison between the Technical Services Department and other parts of the wide Baxter organisation.
Education/Experience
  • Education sufficient to work in a fast paced administration environment.
  • Competence in working with Microsoft office & other general administration packages.
  • Experience of working in a similar environment would be an advantage.
  • Desire to provide the very best service to all customers.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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