Technical Service Coordinator

1 week ago

Northampton, Northamptonshire, United Kingdom BAXTER Full time

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary
We are currently looking for a Technical Service Coordinator on a 12 Month FTC initially to cover maternity leave.


The Technical Customer Services Coordinator is the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator will ensure all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained as per the required processes.

The working hours are 8:45am - 5:00pm, Monday to Friday.

Essential Duties and Responsibilities

  • Device delivery & collection
  • Technical fault reporting & resource planning.
  • Updating various databases with service related information.
  • Maintenance of service contracts.
  • Processing of parts and pricing requests.
  • Managing device loan pool information.
  • Administration of service related complaints.
  • Proactively maintaining and extending your own and others skill base and technical knowledge through personal development and training
  • Establish & maintain communication & partnership with customers, team members and business contacts
  • Ensure data accuracy in all aspects of work.
  • Take on other roles/duties as requested by Supervisor/Manager
  • Embrace and adhere with all Quality and EHS elements

Qualifications and Experience

  • Experience of working in a similar environment would be an advantage.
  • Desire to provide the very best service to all customers.
  • Good computer literacy skills including a knowledge of Microsoft Office etc
  • Strong and confident communication skills
  • Customer focused
  • Disciplined, independent in executing tasks, but also a strong team player
  • Driven to deliver high quality service
  • Comply with regulations and standards and protect Baxter's public reputation

What are some of the benefits of working at Baxter?

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Commitment to growing and developing an inclusive and diverse workforce

This is a varied and diverse role that is key to the success of our business
:

IND-UKOPS

IND-UKCOM

Reasonable Accommodations

Recruitment Fraud Notice


Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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