Partners Operations Assistant
4 weeks ago
Role: Partners Operations Assistant
Contract: Full-Time, Permanent
Location: Havant, Hampshire, PO9 1QJ
Working Arrangements: Hybrid Working (3 days per week office based)
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring positivity to our customers lives through the clothes we make, the things we do and the values we have.
We are Made for Life. Trusted quality. Sustainably sourced. Proud to be a B Corp™.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free of prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
Role Summary
We are looking for an Operations Assistant to join the Partners Team at FatFace.
We are seeking someone who will play a key role in the department, delivering crucial operational tasks to ensure a successful Partners business. An individual with experience in operations, with strong organisational skills and the ability to multi-task. Excellent computer skills and a drive to learn new things.
There couldn’t be a more exciting time to join our team. We have big growth targets with our existing Partners such as NEXT, M&S and N Brown and plans for international expansion too
Role Responsibilities
- Undertake the stock allocations for all wholesale partners, working closely with the external partners on shipment planning. Maintain accurate partner trackers.
- Provide all product data and imagery to our Partners to meet all their requirements pre delivery.
- Produce DC Ops packs with weekly intake and shipment forecasts as well as fulfilled shipments volumes.
- Understand and maintain key reports used within the team and the wider business, via both Excel and Power BI.
- Own the relationship with Finance for invoicing and stock reconciliation.
- Organisation of all Partner shipments, liaising with both the DC and our Partners to ensure we hit agreed delivery dates, including shipment paperwork and bookings.
- Maintain a strong relationship with the external Partners operational teams, ensuring all product set up is complete before planning deliveries.
- Align self to companies social and environmental mission and champion any actions that you can directly impact at all times’
Skills and Experience
- Use of D365/NEXT NPS, Board, Power BI, Microsoft Office programmes. Content management systems. Imagery management systems.
- Ability to learn new systems.
- Good time management and organisation. Able to adapt plans and priorities in line with business needs.
- Problem solving skills and logical thinking.
- Ability to organise and prioritise.
- High attention to detail.
- Ability to build relations with Partners.
- Understanding and interest in the FatFace customer, our competitors and product.
- Approachable and at your best in a team environment.
Role Competencies
- Technical Proficiency
- Organisational Skills
- Problem Solving Skills
- Interpersonal Skills
- Customer Focus
- Communication Skills
- Reporting and Analytics
Key Contacts and Relationships
Internal
Buying, Merchandising, Ecommerce, DC, Finance, Shipping and IT teams
External
All Partners
FatFace Benefits
- 25 days holiday plus bank holidays
- Perkbox our online platform - day one access (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
- THRIVE – Our learning management system- day one access with 1000’s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Critical illness/Death in service for Salaried staff
- Sick pay allowances
- O2 phone discount
- Eye Tests/contributions to glasses
- Sabbatical leave in line with service
- Enhanced Family Friendly policies i.e. Maternity Leave
- Refer a friend scheme
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