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Custom Club Service Adviser
3 months ago
Do you want to work for an organisation that places the values of "Fair-Play", "Friendship" and having a "Fighting Spirit", at the forefront of their mission and vision? This could be the role for you.
About the role
As our first point of contact for customers, the Custom Club Service Advisor plays a key role in the Mizuno Team. Providing first class B2B customer service experience, as well as communicating clearly on needs and expectations to the wider team including, the Assistant Manager – Production Admin, Credit Control team, Production and Warehousing teams and our Sales team.
Key tasks and responsibilities include;
Process custom-fit / head-only orders, advise customers of the status / lead time of orders and any part shortages.
Effectively handle any custom-fit order enquiries to ensure product specification is correct for the customer.
Efficiently and accurately manage calls and emails from internal and external customers relating to custom-fit / head-only orders.
Work closely with relevant departments to ensure highest level of service is provided to customers.
Ensure that customer and sales-force queries are resolved promptly and correctly.
Ensure incident reports relating to custom-fit / head-only orders are raised promptly to relevant warehouse detailing all discrepancies.
Participating in training and other learning to expand knowledge of the custom order assembly process.
The role will be office based within our site in Cumbernauld.
The Benefits
37 hour working week
Monday – Friday working hours
Pension scheme
Mizuno staff discount on a wide range of products
Leisure subsidy – contribution to your gym/golf membership
Employee Assistance Programme
Retail discount scheme
33 days holiday including public holidays with additional days for long serving staff members
Your Skills and Experience
The ideal candidate will have/be;
Excellent written and verbal communication skills
Customer focused with a positive and pleasant attitude
Excellent organisational skills with an ability to pay particular attention to detail.
Good IT skills including experience of using Excel, Word and Outlook.
Team-player who can also work independently.
About the Company
Since its foundation in 1906, Mizuno Corporation has developed products and services and utilized the value of sports under the management principle that “we will contribute to society through the advancement of sporting goods and the promotion of sports”. We will actively spread the value of sports even in everyday life and contribute to making people around the world happy through the power of sports.
