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Customer Service Representative
2 months ago
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and ensuring our customers have an outstanding experience in-store.
Key Responsibilities- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner
- Work collaboratively with colleagues to achieve sales targets and drive business growth
- Develop and maintain a thorough knowledge of our products and services, including cycle repair and maintenance
- Contribute to a positive and inclusive store environment, promoting a culture of teamwork and respect
- A competitive hourly rate, with opportunities for progression and career development
- A comprehensive training program, including cycle repair and maintenance training
- A range of benefits, including store discount, employee wellness program, and cycle to work scheme
- A supportive and inclusive work environment, with opportunities to develop your skills and expertise
- Previous experience in a customer-facing role, ideally in retail or sales
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
- A proactive and flexible approach, with a willingness to learn and adapt to new situations
We're looking for someone who is passionate about delivering exceptional customer service and has a genuine interest in cycling and customer experience. If you're a motivated and enthusiastic individual who is looking for a new challenge, we'd love to hear from you.
