Customer Service Representative

4 weeks ago


Cumbernauld, North Lanarkshire, United Kingdom Halfords Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our cycling division, you will be responsible for delivering exceptional customer service and providing expert advice on our range of cycling products.

Key Responsibilities:

  • Provide outstanding customer service and ensure a positive shopping experience for all customers
  • Offer expert advice and guidance on our range of cycling products, including cycle building, repair, and servicing
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Develop and maintain a thorough knowledge of our products and services to provide accurate and informed advice to customers

Requirements:

  • Previous experience in a customer-facing role, ideally in a retail environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Proactive approach to problem-solving and a willingness to learn and develop new skills
  • Availability to work on a rota basis, including weekends

What We Offer:

  • A competitive hourly rate and opportunities for career progression
  • Comprehensive training and development program to support your growth and success
  • A fun and dynamic work environment with a passionate team of cycling enthusiasts
  • Discounts on our products and services, including cycle repair and maintenance

About Us:

Halfords is the UK's leading retailer of motoring and cycling products and services. We are committed to providing exceptional customer service and delivering outstanding results for our customers and colleagues.



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