Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our cycling division, you will be responsible for delivering exceptional customer service and providing expert advice on our range of cycling products.
Key Responsibilities:
- Provide outstanding customer service and ensure a positive shopping experience for all customers
- Offer expert advice and guidance on our range of cycling products, including cycle building, repair, and servicing
- Work collaboratively with colleagues to achieve sales targets and drive business growth
- Develop and maintain a thorough knowledge of our products and services to provide accurate and informed advice to customers
Requirements:
- Previous experience in a customer-facing role, ideally in a retail environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Proactive approach to problem-solving and a willingness to learn and develop new skills
- Availability to work on a rota basis, including weekends
What We Offer:
- A competitive hourly rate and opportunities for career progression
- Comprehensive training and development program to support your growth and success
- A fun and dynamic work environment with a passionate team of cycling enthusiasts
- Discounts on our products and services, including cycle repair and maintenance
About Us:
Halfords is the UK's leading retailer of motoring and cycling products and services. We are committed to providing exceptional customer service and delivering outstanding results for our customers and colleagues.
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