Customer Service Representative

10 hours ago


Cumbernauld, North Lanarkshire, United Kingdom Halfords Group PLC Full time
Job Title: Customer Service Advisor

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our retail team, you will be responsible for delivering exceptional customer service, ensuring that every customer leaves our store feeling valued and satisfied.

About the Role:
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers receive accurate and informed advice.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.
What We Offer:
  • A competitive hourly rate of £8.64, with opportunities for progression and career development.
  • A comprehensive training program, equipping you with the skills and knowledge to excel in your role.
  • A range of benefits, including store discount, employee wellness program, and access to our Cycle to Work scheme.
  • A dynamic and supportive work environment, with opportunities to work with a talented and diverse team.
Requirements:
  • Previous experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A proactive and flexible approach, with a willingness to work on a rota basis, including weekends.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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