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Restaurant Team Leader

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Cumbernauld, North Lanarkshire, United Kingdom Dobbies Garden Centre Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Team Leader to join our team at Dobbies Garden Centre. As a key member of our restaurant team, you will play a vital role in delivering exceptional customer experiences across our restaurants.

Key Responsibilities:

  • Team Leadership: Support and coach other members of staff, deputising for management in their absence, and ensuring seamless day-to-day operations.
  • Customer Service: Provide outstanding customer service by helping customers with various transactions across the restaurant, ensuring a high level of service is being offered to our customers by all staff.
  • Operational Efficiency: Work alongside the team to ensure staff efficiency, covering all stations effectively, and driving sales through customer interactions.
  • Membership Promotion: Promote the benefits of the Dobbies Club membership to customers, driving sales and increasing customer loyalty.

Requirements:

  • Proven experience in a similar role, with a strong track record of delivering exceptional customer experiences.
  • Excellent leadership and coaching skills, with the ability to motivate and develop a team.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.