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Reservations Agent

2 months ago

Oxford OX, Oxford, United Kingdom Mercure Oxford Eastgate Full time

Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.

We are looking for someone to join the team at Oxford Eastgate Hotel as a Reservations Agent, where your passion for exceptional guest service meets the charm of one of the city's most iconic locations. As the first point of contact for our valued guests, you'll play a vital role in ensuring their stay is seamless from the moment they book. If you thrive in a dynamic environment, have a keen eye for detail, and enjoy creating memorable experiences, we would love to hear from you.

Key Responsibilities

Revenue Optimisation:

  • Maximise RevPAR by refining revenue strategies with the Central Revenue team.
  • Manage third-party sites and agents to ensure effective reservations procedures and high conversion rates.

Group Reservations:

  • Oversee group reservations to meet budget goals and support the selling strategy.
  • Minimise revenue loss through robust group and reservations processes.

Market Competitiveness:

  • Implement strategies to keep the hotel ahead in the local market.
  • Contribute to and adhere to the hotel's selling strategy.

Customer and Team Relationships:

  • Build strong relationships with guests and team members to understand and meet their needs.
  • Assist in training and coaching front office team members.

To excel in this role, you should possess the following:

  • Prior experience in Hotel reservations or telesales and familiarity with Opera software.
  • Strong communication skills to interact effectively with clients and colleagues at all levels.
  • Excellent organisational and administrative abilities with attention to detail.
  • A positive, confident telephone manner.
  • Ability to work under pressure, meet deadlines, and adapt to changing demands.
  • Dedication to delivering high-quality guest service.
  • Proficiency in IT and maintaining excellent grooming standards.
  • A proactive work approach.

Benefits:

  • Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
  • Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
  • Fantastic Food & Beverage Discounts: Calling all foodies Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
  • Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
  • Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips
  • Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROOHospitality and enjoy bonuses for every new recruit.
  • Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
  • Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.

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