Reservations and Customer Service Representative

3 weeks ago


Oxford, Oxfordshire, United Kingdom Transun Travel Full time

At Transun Travel, we're passionate about delivering exceptional customer experiences and creating unforgettable Arctic holidays. We're seeking a highly organized and customer-focused Reservations and Customer Service Associate to join our team.

Key Responsibilities:

  • Handle sales enquiries by telephone and in writing, providing expert advice on our range of Arctic holidays.
  • Deliver exceptional customer service, ensuring prompt aftercare and resolving any issues that may arise.
  • Manage reservations administration, processing bookings from travel agents and maintaining relationships with key trade partners.
  • Process bookings from travel agents, ensuring seamless communication and coordination.
  • Maintain relationships with key trade partners, fostering strong partnerships and driving sales growth.

You'll work under your own initiative, multitasking with ease and adapting to an evolving business model. As a customer-facing role, you'll share your passion for travel and provide exceptional service to our clients.

What We Offer:

  • Average 43 hours per week, including some Saturdays.
  • Salary dependent upon experience.

Join our team and be part of our success story. If you're a motivated and customer-focused individual with a passion for travel, we'd love to hear from you.



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