Reservations and Customer Service Representative

4 weeks ago


Oxford, Oxfordshire, United Kingdom Transun Travel Full time

At Transun Travel, we're passionate about delivering exceptional customer experiences and creating unforgettable Arctic holidays. We're seeking a highly organized and customer-focused Reservations and Customer Service Associate to join our team.

Key Responsibilities:

  • Handle sales enquiries by telephone and in writing, providing expert advice on our range of Arctic holidays.
  • Deliver exceptional customer service, ensuring prompt aftercare and resolving any issues that may arise.
  • Manage reservations administration, processing bookings from travel agents and maintaining relationships with key trade partners.
  • Process bookings from travel agents, ensuring seamless communication and coordination.
  • Maintain relationships with key trade partners, fostering strong partnerships and driving sales growth.

You'll work under your own initiative, multitasking and prioritizing tasks to meet deadlines. A strong telephone manner, excellent communication skills, and a passion for travel are essential for this role. If you're a motivated and customer-centric individual, we'd love to hear from you.

Working Hours: Average 43 hours per week, including some Saturdays.

Salary: Dependent upon experience.



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