Reservation Agent

7 months ago

Oxford, United Kingdom The Store Oxford Full time

**_Does this role appeal to you?_**

Are you someone who goes above and beyond? Are you passionate about providing exceptional customer service, paying attention to the finer detail and creating lasting memories?

Step into the spotlight as a **Reservations Agent** at The Store, Oxford

**_Department_**

Reservations

**Benefits**
- 28 days annual leave
- Flexible rotas
- Staff meals on duty
- Ongoing training provided and progression
- £30,000 on target earnings

As the company starts to grow, further staff benefits will become available.

**_
Here’s what the role is all about:_**

A Reservations Agent at The Store Oxford will be highly motivated, and customer focussed. You’ll expertly assist with all individual and group reservations for Accommodation, Food & Beverage and Spa. You’ll be making an impact on nearly every guest that arrives at the hotel.

The role contains everything you might expect, including providing exceptional service and ensuring a seamless booking experience for all of our guests - supporting the hotel’s financial goals.

Proven sales experience.

Excellent communication and organisational skills.

**_These are the behaviours that we’re looking for:_**

Professionalism

Personable

Knowledgeable

Exceptional Customer Service

Adaptable

Passionate about people

**_We’ve got 4_**_ _**_Brand Pillars_**_ _**_that will also help you thrive:_**

**Legacy** - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

**Discovery** - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

**Innovation - **The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

**Community - **As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.

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