Sales Consultant, Reservations

2 weeks ago

Oxford, United Kingdom The Oxford Collection Full time

The Oxford Collection is a small, privately owned group of two luxury 5* hotels and three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having very recently undergone a complete refurbishment programme, we have 78 bedrooms across two iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We are looking for a Sales Consultant for Reservations & Groups to join our Reservations & Events team.

The Reservations & Events team is located in our beautifully renovated offices, situated in St. Giles, central Oxford.
- Self-motivated, driven, results-orientated, proactive, positive attitude
- Excellent communication and interpersonal skills
- Excellent people management skills
- Highly organised, with the ability to work under pressure and meet deadlines
- Reservations and guest relations experience within the luxury hospitality sector would be beneficial

**Sales Consultant - Reservations & Groups responsibilities**:

- To be responsible and take ownership for all room transient and group reservations for The Oxford Collection.
- To be confident in knowing all systems for The Oxford Collection for Rooms, F&B, Events Sales and Revenue.
- To take ownership and process deposits for all room reservations and groups and to ensure that guests are fully aware of the hotel's cancellation policies.
- Having a thorough knowledge of all the Hotels’ computer systems to ensure that all records and booking details are correct at all times.
- Ensuring that all reservations and groups are confirmed in writing as per the Company standards.
- Understanding the standards of performance set out in the Leading Quality Experience report for the group and adhering to them at all times.
- Maximising room revenue by selling and up-selling at all times.
- To practice effective rate management through familiarisation with the hotel business trends, relevant to seasonal and local market forces.
- To proactively cross-sell The Oxford Collection hotels, venues and restaurants and to secure group business by offering alternative or fall-back options.
- To process, send, and receive booking proposals and contracts, purchase orders, accounts and outstanding/aged payments.
- To follow-up on and communicate sales leads, i.e. new agents/partners, to the reporting line and to ensure they are added to the relevant system and database.

We offer a 40-hour working week (Monday to Sunday rota with two days off) with a salary of £13.00 per hour plus non-contractual service charge (tronc).

**Sales Consultant - Reservations & Groups benefits**:

- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within the Company
- 28 days holiday inclusive of bank holidays per annum
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, and a cashback card

Eligibility to work within the UK must be proven and two references should be available on request.

**Job Types**: Full-time, Permanent

Pay: £13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Oxford, OX1 3LD: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- sales: 1 year (preferred)
- Guest relations: 1 year (preferred)

Work Location: In person

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