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Reservations Manager
1 month ago
Company Description
Sloane Square Hotel, located in Chelsea, London. An independent hotel with 100 bedrooms, louge and nightclub. We pride ourselves on personal and attentive service.
Role Description
This is a full-time on-site role for a Reservations Manager at Sloane Square Hotel. The Reservations Manager will be responsible for overseeing reservations of the hotel, lounge and nightclub. The role requires exceptional customer service and communication skills. Responsible for driving sales, managing rates and inventory, converting enquiries, training and ensuring smooth operations of the reservations function. A hands on role which also includes supporting hotel operations when needed.
Qualifications/Requirement
- Reservations and Sales skills
- Knowledge of revenue management
- Strong technical ability
- Customer Service and Communication skills
- Experience in providing training and guidance
- Strong organizational and multitasking abilities
- Excellent interpersonal skills and attention to detail
- Proficiency in reservation management processes
- Must have reservations experience at management level
The Role
- Full time, based on 40 hours
- Typically Monday-Friday but flexibility required around the business
- Salary from £36,000 plus bonus plan up to 12% of salary
- Health plan with options to upgrade
- Service charge share approx £900 per annum
- Loyalty bonus
- Staff discounts
- Shopping perks
- Staff assistance program