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Reservations Agent

3 months ago

East London, UK, United Kingdom Town Hall Hotel & Apartments Full time

A fantastic opportunity has arisen within the Luxury Hotel Brand, Town Hall Hotel. We are currently seeking a friendly and organized Hotel Reservation Agent to join our successful reservations team and play a crucial role in delivering exceptional guest experiences.

About Us:

The essence of Town Hall Hotel is best captured by the phrase luxury loosened. Were a destination that evokes expression, inviting our guests to be their true, unbuttoned selves, away from the pomp of other parts of the city. Situated proudly in the East, were a highly coveted hideaway, offering delightful doses of charm and character, delivered with exquisite taste and world-class care.

Wonderful Benefits on Joining Our Luxury Hotel as a Hotel Reservation Agent:

  • Excellent Monthly Service Charge Payment
  • Monthly Meal Allowance
  • Excellent Training and Development Opportunities
  • Food and Beverage Discounts in our Elis and Da Terra Restaurants
  • Employee Room Rates and Excellent Room Rates for Friends and Family
  • Employee Rates with Design Hotels and Marriott International Hotels Worldwide
  • Pension Scheme After 3 Months of Service
  • Recommend a Friend Scheme
  • Summer and Christmas Staff Events

Key Responsibilities:

  • Guest Interaction: Manage incoming booking inquiries via phone, email, and online channels, providing guests with detailed information about our services and availability.
  • Reservation Management: Accurately process reservations, including room bookings, special requests, and modifications, ensuring all details are recorded correctly.
  • Customer Service: Provide exceptional customer service by assisting guests with inquiries, changes, and cancellations, while maintaining a professional and courteous attitude.
  • Up-Selling: Actively promote hotel services, room upgrades, and special packages to enhance the guest experience and maximize revenue.
  • Administrative Support: Assist with administrative tasks related to reservations, including preparing daily reports, managing booking records, and handling payment processing.
  • Communication: Collaborate with other departments to ensure seamless service delivery, coordinating guest needs with housekeeping, front desk, and food and beverage teams.
  • Problem-Solving: Address guest issues or concerns promptly and professionally, ensuring guest satisfaction.

Our Successful Hotel Reservation Agent Will Have:

  • Excellent communication and interpersonal skills, both written and verbal.
  • High standards of grooming and a positive work attitude.
  • Flexibility, problem-solving skills, and strong attention to detail.
  • Previous experience in a similar role is preferred
  • Proficiency in reservation systems ( Opera Cloud ) and Microsoft Office.
  • Ability to work both independently and as part of a team.

In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility at the Recruitment Interviewing process.



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