Reservation Agent
7 months ago
As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone.
This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse expertise and backgrounds come together where new challenges and successes are shared each day. We are the UK’s fastest growing restaurant group; our expansion is rooted from the success of our people.
**Requirements and Responsibilities**:
- Dealing professionally and helpfully with guests over the telephone and live chat with expected brand quality and standards.
- To meet expected KPIs and conversion targets set by management.
- Taking and inputting reservations accurately and efficiently.
- Maintaining a professional and positive work ethic. Delivering excellent guest service on the phone to all guests.
- Achieving monthly targets set by the business.
- Confirming reservations accurately and efficiently.
- Dealing with multiple restaurants as assigned by manager.
- Maintaining knowledge of sites, offerings, and company values.
- Being positive and responsive to any guest’s requests.
- Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and deal with where appropriate.
- Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.
- Supporting on additional tasks where required.
- Fixed Term Contract, with potential to become permanent
**About us**:
We know how to have a good time - we love what we do. The key ingredient to our success is our dedicated, talented people - and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment toeach and everyservice. It’s the Ivy way.
INDHOTEL
-
Reservations Agent
6 months ago
London, United Kingdom Reservation Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...
-
Reservations Agent
6 months ago
London, United Kingdom Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
5 months ago
London, United Kingdom The BoTree - Revenue Full timeWe are currently seeking a **Reservations Agent** to join the Revenue Team at The BoTree Hotel. As a key member of the Revenue Team, you will implement proactive selling strategies and management procedures to optimise hotel revenues. The duties of our **Reservations Agent** include: - Proactively selling to enhance revenue and guest satisfaction by...
-
Reservations Agent
5 months ago
London, United Kingdom The BoTree Full timeWe are currently seeking a Reservations Agent to join the Revenue Team at The BoTree Hotel. As a key member of the Revenue Team, you will implement proactive selling strategies and management procedures to optimise hotel revenues. The duties of our Reservations Agent include: - Proactively selling to enhance revenue and guest satisfaction by processing...
-
Reservations Agent
6 months ago
London, United Kingdom Sofitel London Gatwick Full time**Job Description**: We treat our team like family and our guest like royalty! We are looking for a Reservation Agent who will delight our guests with sincere, attentive service. Work Experience What we are looking for: - You will answer all reservation requests in a courteous and efficient manner - You will have the ability to remain calm during...
-
Reservations Agent
5 months ago
London, United Kingdom Shiva Hotels Head Office - Shared Service Centre Revenue Full timeWe are currently seeking a **Reservations Agent **to join the Revenue Team. A key member of the Revenue Team, you will follow proactive selling strategies and revenue management procedures to maximise hotel revenues. - Our - *** **Reservations** **Agent **duties include: - Proactively selling to maximise revenue and guest satisfaction by receiving room...
-
Reservations Agent
6 months ago
London, United Kingdom CHL Head Office - Maintenance Full timeAn exceptional opportunity has arisen for a passionate Reservations Agent be part of the Team at Criterion Hospitality. **As Reservations Agent, you will**: - Maximize revenue opportunities in the areas of reservations, by driving sales leads and increasing conversions. - Manage the daily operations and efficient running of the reservation team and the...
-
Reservations Agent
5 months ago
London, United Kingdom Zedwell Full timeAn exceptional opportunity has arisen for a passionate Reservations Agent be part of the Team at Criterion Hospitality. **As Reservations Agent, you will**: - Maximize revenue opportunities in the areas of reservations, by driving sales leads and increasing conversions. - Manage the daily operations and efficient running of the reservation team and the...
-
Reservations Agent
6 months ago
London, United Kingdom Zedwell Full timeAn exceptional opportunity has arisen for a passionate Reservations Agent be part of the Team at Criterion Hospitality. **As Reservations Agent, you will**: - Maximize revenue opportunities in the areas of reservations, by driving sales leads and increasing conversions. - Manage the daily operations and efficient running of the reservation team and the...
-
Reservations Agent
5 months ago
London, United Kingdom Platinum Hospitality Full time**Role**:Reservations Agent** **Location**:London** **Salary / Rate of pay**:£28,600 p.a.** Platinum Recruitment is working in partnership with a luxury hotel in London and we have a fantastic opportunity for a Reservations Agent to join their team. **What’s in it for you?** Besides the fantastic opportunity to show your talent and develop as a key...
-
Reservations Agent
6 months ago
London, United Kingdom Platinum Hospitality Full time**Role**:Reservations Agent** **Location**:London** **Salary / Rate of pay**:Up to £27,000 p.a.** Platinum Recruitment is working in partnership with a luxury hotel in London and we have a fantastic opportunity for a Reservations Agent to join their team either on a PT or FT basis. **What’s in it for you?** Besides the fantastic opportunity to show...
-
Reservations Agent
6 months ago
London, United Kingdom Marlin Full timeMarlin, a leading operator of Hotels, Serviced Apartments and Aparthotels is looking for enthusiastic Reservations Agents to join our Reservations team in London. As a reservations agent in Marlin you will: - Provide support to customers and clients with making and managing their bookings. - Carry out daily tasks to ensure that all guests have a smooth...
-
Reservations Agent
7 months ago
London, United Kingdom NoMad Hotel Full timeWe’re looking for a Reservations Agent to provide impeccable & helpful customer service for every guest looking to dine in one of our restaurants and to stay in one of our bedrooms. **_ Key Responsibilities:_** - Proactively look for ways to maximise revenue and identify sales opportunities, maximising covers in each of our restaurants through thorough...
-
Reservations Agent
6 months ago
London, United Kingdom Marlin Full timeMarlin, a leading operator of Hotels, Serviced Apartments and Aparthotels is looking for enthusiastic Reservations Agents to join our Reservations team in London. As a reservations agent in Marlin you will: - Provide support to customers and clients with making and managing their bookings. - Carry out daily tasks to ensure that all guests have a smooth...
-
Reservations Agent
4 weeks ago
London, United Kingdom Maldron Hotel Finsbury Park Full timeReservations Agent – Maldron Hotel Finsbury ParkWe have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Finsbury Park.Objective of the RoleReporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a...
-
Reservation Agent
6 months ago
London, United Kingdom YOTEL London City Full timeWe are looking for someone to join our **Pre-Arrival Crew** (our name for Reservations) at **YOTEL London.** The role of PAC Crew (Reservations Agent) working at YOTEL is one of continued development and never a dull day! You will get to interact with our great guests before and during their stay, making sure their stay at YOTEL London is seamless - making...
-
Reservations Agent
6 months ago
London, United Kingdom The Social Company Full time**Reservations Agent** Join our esteemed culinary consortium, The Social Company, as a Reservations Agent as we expand our repertoire to unveil three groundbreaking additions to central London's dining scene. **Responsibilities** - Assist guests with securing the perfect reservations, private dining arrangements, and special occasion accommodations,...
-
Reservations Agent
5 months ago
London, United Kingdom Caprice Holdings Full timeWe are looking for a Reservations Agent to join the team as part of Caprice Holdings. Working as a Reservations Agent within our Restaurants will give you exposure to a busy, high volume dining operation. Our Reservations Agent enjoy these benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the...
-
Reservations Agent
3 months ago
North London, London, London, United Kingdom Maldron Hotel Finsbury Park Full timeReservations Agent – Maldron Hotel Finsbury ParkWe have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Finsbury Park.Objective of the RoleReporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a...
-
Reservations Agent
5 months ago
London, United Kingdom ICS, 1-800-Book-A-Limo Full timeWe are looking for Reservation / Booking agents for Worldwide Car & Limo Service. **Responsibilities**: - Research and identify potential clients and opportunities for ground transportation - Provide Rates and Secure Bookings on our software (we train) - Provide excellent customer service to clients throughout the booking process Qualifications: -...