Reservation Agent

8 months ago

London, United Kingdom Support Office Reservations Full time

As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone.

This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse expertise and backgrounds come together where new challenges and successes are shared each day. We are the UK’s fastest growing restaurant group; our expansion is rooted from the success of our people.

**Requirements and Responsibilities**:

- Dealing professionally and helpfully with guests over the telephone and live chat with expected brand quality and standards.
- To meet expected KPIs and conversion targets set by management.
- Taking and inputting reservations accurately and efficiently.
- Maintaining a professional and positive work ethic. Delivering excellent guest service on the phone to all guests.
- Achieving monthly targets set by the business.
- Confirming reservations accurately and efficiently.
- Dealing with multiple restaurants as assigned by manager.
- Maintaining knowledge of sites, offerings, and company values.
- Being positive and responsive to any guest’s requests.
- Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and deal with where appropriate.
- Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.
- Supporting on additional tasks where required.
- Fixed Term Contract, with potential to become permanent

**About us**:
We know how to have a good time - we love what we do. The key ingredient to our success is our dedicated, talented people - and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment toeach and everyservice. It’s the Ivy way.

INDHOTEL

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