Reservations Agent

7 months ago


London, United Kingdom The Social Company Full time

**Reservations Agent**

Join our esteemed culinary consortium, The Social Company, as a Reservations Agent as we expand our repertoire to unveil three groundbreaking additions to central London's dining scene.

**Responsibilities**
- Assist guests with securing the perfect reservations, private dining arrangements, and special occasion accommodations, fostering unforgettable experiences.
- Work in conjunction with restaurant personnel to optimise seating arrangements and cater to individual guest preferences.
- Utilise the SevenRooms booking system efficiently to optimise reservation management and ensure seamless guest experiences.
- Proactively address guest inquiries, concerns and feedback championing exceptional customer service and ensuring guest satisfaction surpasses expectations.
- Safeguard guest privacy by upholding the accuracy and confidentiality of reservation details, special requests, and guest profiles.

**Requirements**:

- Prior experience in a similar role is highly appreciated.
- Familiarity with the SevenRooms booking system is a plus.
- Exceptional written and verbal communication skills in English, including phone etiquette, to build rapport with guests and colleagues.
- Meticulous attention to detail and strong organisational abilities to manage reservations, guest information, and special requests efficiently.
- Knowledge of health and safety regulations and best practices in food handling and sanitation is a benefit.
- Thrive in a fast-paced environment with a demonstrated commitment to exceeding customer service expectations.

**Benefits**
- Competitive salary commensurate with experience and qualifications.
- Ongoing training and professional development opportunities to enhance your skills and expertise.
- Discounts at our affiliated restaurants.

Pay: £30,000.00 per year

Work Location: In person


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