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Reservations Agent

3 months ago

South East London London, UK, United Kingdom The Hoxton Southwark Full time
Company Description

Were looking for aRooms Reservations Agentto provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels.

London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherds Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether were reviving existing buildings or creating exciting new spaces.

What youll do

  • Manage new and existing individual rooms reservations through telephone, email and website reservations
  • Anticipate needs and proactively provide solutions so that our guests expectations are not only met, but exceeded
  • Keep an eye on our booking channels
  • Maximise revenue and identify sales opportunities
  • Work with corporate clients/bookers and agents
  • Anticipate needs and proactively provide solutions so that our guests expectations are not only met, but exceeded.
  • Communicate with the Front Office Team or Restaurants Teams to facilitate the guests stay
  • Step in for the Reservations Supervisor or Manager when needed

What we're looking for...

  • A previous experience in hotel reservations is preferred but not mandatory its all about how you contribute to the team We can teach you everything you need to know about the world of hotel reservations
  • Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
  • Youre great with computers and on the phone
  • Since were opening in several exciting places, speaking additional lingos is an advantage
  • Youre looking for a place where you can be you; no clones in suits here
  • Passion for hospitality whether thats a drink, a meal, an event or a bed for the night
  • Youre all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • Youre not precious. We leave our egos at the door and help get stuff done
  • Youre up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together wed have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way

What's in it for you...

  • Competitive salary
  • 28 days holidays (inclusive of bank holidays), pension, and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
  • Its ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us
  • Goes without saying, but well feed you during your shift
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us)
  • Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones
  • Lots of opportunity to progress and switch it up as part of a global family of brands
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
  • Extra time off to volunteer with one of our partner charities
  • Regular team get togethers, from our team drinks to our (pretty special) bi-annual parties we know how to have a good time
  • Enhanced family leave for when youre expanding your family
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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